TrustRadius: an HG Insights company

What is Userwell?

Gain Insights Into What Customers Really Want

Userwell is a Product Feedback Management Software that helps to make the right decisions by collecting and managing user feedback. It helps to optimize product management processes by integrating into third-party applications and capturing feedback and ideas from customers and other stakeholders.

How Userwell helps to build a product that customers use and love:
  • Gather Insights: Create public and private feedback pages to enable users to submit and rate product feedback. Engage with customers & keep them posted on what's coming next through a public roadmap. Have feedback all in one place, even if it comes from more than one source. Userwell connects to 300+ apps and can be integrated into an app via widget.
  • Analyze and Prioritize: Ensure a company’s ideas are aligned with its customers' needs. Validate and clarify feedback by engaging with your users and team members directly in Userwell. Justify product decisions to other stakeholders with the Userwell prioritization feature or smart insights on customers' sales profiles.
  • Implement Feedback: Keep all stakeholders in the loop about product decisions and upcoming releases. Userwell helps convert validated feedback into actionable tasks. Push validated feedback into a team's project management tool and add it to the public roadmap.

Media

Screenshot of Find, organize and manage feedback in your personal and customizable Feedback Cockpit.
Screenshot of With the impact/effort matrix, you can categorize feedback based on the effort needed and the potential impact
Screenshot of The Userwell dashboard helps you keep an overview of all the key indicators and feedback you received.
Screenshot of Easy feedback creation: Allow your users to rate the urgency, upload photos and structure their feedback.

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Screenshot of Find, organize and manage feedback in your personal and customizable Feedback Cockpit.