In my experience, Vanta will make no pricing refund exceptions for customers who derive no value from the product
Use Cases and Deployment Scope
We originally purchased Vanta for SOC 2 compliance but did not derive any value or utility from it. Beyond that, even after stating to our reps we never hardly used the product nor derived value, in our experience, they forced us to pay and continue with a full 2-year term. In my opinion, this is terrible customer service and predatory behavior - I think you should stay away from Vanta.
Pros
- Collects your money
- Connectors to GitHub and AWS
Cons
- Customer service
- Price transparency
- Value
Likelihood to Recommend
In my opinion, Vanta is well suited for startups who want to waste time and burn cash, as I think Vanta will do both for you.
