In my experience, Vanta will make no pricing refund exceptions for customers who derive no value from the product
July 01, 2025
In my experience, Vanta will make no pricing refund exceptions for customers who derive no value from the product
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vanta
We originally purchased Vanta for SOC 2 compliance but did not derive any value or utility from it. Beyond that, even after stating to our reps we never hardly used the product nor derived value, in our experience, they forced us to pay and continue with a full 2-year term. In my opinion, this is terrible customer service and predatory behavior - I think you should stay away from Vanta.
- In our experience, $18,000 or so of lost precious capital
My subordinates recommended Vanta so I personally do not know how it stacks up. Having dealt with it briefly and interacted with customer service I would imagine literally any product and customer experience in the space is better than Vanta.
Do you think Vanta delivers good value for the price?
No
Are you happy with Vanta's feature set?
No
Did Vanta live up to sales and marketing promises?
No
Did implementation of Vanta go as expected?
No
Would you buy Vanta again?
No
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