Vitally Reviews and Ratings

Rating: 8 out of 10

Score

8 out of 10

Community insights

TrustRadius Insights for Vitally are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Affordable Pricing: Several reviewers have mentioned that they appreciate the affordable pricing of the product. Many users feel that it provides a good value for the price, making it a budget-friendly option.

User-Friendly Interface: A number of customers have praised the user-friendly interface of the product. Users have found it easy to navigate and intuitive to use, which has helped them quickly understand and utilize its features.

Reliable Performance: Many reviewers have stated that they find the performance of the product to be reliable. Users have reported that it consistently meets their expectations and functions smoothly, allowing them to complete their tasks efficiently without any major issues.

Reviews

2 Reviews

Vitally good tool for CS to manage customers

Rating: 7 out of 10

Incentivized

October 2, 2024

Use Cases and Deployment Scope

My use of Vitally is to manage my customers. Our Vitally is integrated with different sources like Gong, Salesforce and Quip.

I use it to track all my customers and manage the activities I perform for them like: health score management, dasboard related to their usage of our product as well as keep track of meetings, success plans and so on.

Pros

Integrations with other sources
Dashboards easy to build
Quick research of info

Cons

New menu tree tricky to use
Building dashboard is easy but sometimes tricky to do them quickly
Different panles sometimes not well organized in the UI

Likelihood to Recommend

I use Vitally to manage my customers and what I like the most is the way of updating CS Account Sentiment based on significant changes in customer experience as well as track project progress and ensure that all team members are aligned providing good insights. Some limitations of the product maybe a way of sending automated communications to customers and some not easy way to manage the UI menu.

Verified User

Consultant in Customer Service (201-500 employees)

Vetted Review

3 years of experience

Super Powers For Your CS and AM Teams

Rating: 10 out of 10

Incentivized

March 13, 2020

Use Cases and Deployment Scope

<ul><li>We use Vitally to measure the health of our customers proactively.</li><li>Not only does it help surface which clients need additional help to activate with our tool, but we can also automate the process of reaching out to set up times to talk with our customers.</li><li>Approaching customer health in this way means that we can enter renewal cycles with our customers in good shape.</li></ul>

Pros

Simple setup
Detailed reporting
Automates manual tasks
Excellent support

Cons

NPS measurement is not particularly customizable

Likelihood to Recommend

<ul><li>Vitally is suitable for any software company that is looking to measure and report and action the health of their customers.</li><li>While you would get less value from the tool if you do not have a team in place to action the insights it generates, I would still recommend that smaller teams look at implementing health scores and setting up automated responses to bad health. </li></ul>

Verified User

C-Level Executive in Corporate (11-50 employees)

Vetted Review

1 year of experience

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