TrustRadius: an HG Insights company

Vivun Reviews & Insights

Score5 out of 10

5 Reviews and Ratings

Community insights

TrustRadius Insights for Vivun are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Essential Tools for Presales: Users find Vivun and Hero to be essential tools for Presales, providing valuable data for decision-making and increasing win rates in opportunities. Many reviewers have stated that these tools have become a critical part of their workflow, enabling them to make strategic decisions, justify headcount needs, and provide coaching opportunities within deals.

Seamless Integration with Google Calendar: Users appreciate the Google Calendar integration in Vivun for logging activities and the ease of managing their pipeline. Several users have mentioned how this feature has improved their efficiency by allowing them to seamlessly sync their calendar events with Vivun, ensuring accurate tracking of activities and saving time on manual data entry.

Strong Customer Support: The Vivun team has been incredibly supportive and has connected users with other SE leaders to learn best practices. Reviewers praise the level of involvement from the Hero team during implementation process, mentioning that it was easy to set up compared to other apps or platforms. The dedicated account managers are technical and helpful, providing guidance and promptly fixing any issues. Customers consistently highlight the stellar customer service offered by both Vivun and Hero teams.

Vivun Reviews

1 Review

Vivun is a step in the right direction, but needs time to mature

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

Salesforce is not a tool that is very conducive to the pre-sales technical workflow for a sales opportunity. Enter Vivun. Hero, by Vivun is made specifically for the sales engineering team to manage opportunities, record notes, run reports on opps, submit product enhancement requests, and gauge the validity of certain opportunities from a technical perspective.

Pros

  • Build out checklists for opps
  • record product enhancement request
  • tie "activities" to opps

Cons

  • integrate seamlessly with SFDC
  • tie notes to a specific activity
  • user interface and navigation

Likelihood to Recommend

There are some major gaps in feature functionality that I would expect for a tool that is supposed to integrate well with SFDC. For instance, notes do not format in SFDC the way they do in Hero, by Vivun. Also, sales notes do not carry over from SFDC to Hero, by Vivun, so I still find myself logging into SFDC to view important info.
Vetted Review
Vivun
1 year of experience