Voiceflow - the complete design tool
Use Cases and Deployment Scope
We use Voiceflow to design our conversation journeys for TOBi. Voiceflow is being used a design and prototyping tool which allows for rapid prototyping and enables markets to engage in journey testing. Between the tools used previously for design and Voiceflow, the major differences are - reusability of blocks, components and design system, capability to test with real testers while in design phase and the ability to Voiceflow to serve as single-source-of-truth for our designs which encompasses the responses, the design flow and the NLU data.
Further having the Gen AI capabilities and easy API integrations also allow us to do automation on our end.
Pros
- Rapid design and prototyping
- Easy to use drag and drop canvas
- Reusability of design components
- Single source of truth
- Testing on different channels
- Differential experience and components for chat and voice
Cons
- UI bugs
- More support for DTMF testing tool
- Better STT systems
- Support for more languages
Likelihood to Recommend
For a design team, Voiceflow is a must to have skill. With all the features present and being constantly rolled out by Voiceflow team, the tool has become one of the core part of design systems. Additionally, the support team of Voiceflow is hard-working and dedicated to customer satisfaction which truly brings about a difference. For context, we have raised multiple bugs and asked for best practices and the prompt response of support team from Voiceflow has been instrumental in us using the tool more and more
