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Time-saving and efficient tool: Users appreciate that Weave is a time-saving and efficient tool for their front office team. Many …
Overview
What is Weave?
Weave in Lehi offers a suite of patient and practice management applications, designed to present an integration of hardware and software solutions to help medical practices and small businesses grow, retain, and communicate across the entire customer journey.
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Neaman Plastic Surgery & Medi Spa (Health, Wellness and Fitness, 11-50 employees)
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What is Weave?
Weave in Lehi offers a suite of patient and practice management applications, designed to present an integration of hardware and software solutions to help medical practices and small businesses grow, retain, and communicate across the entire customer journey.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is PatientPop?
PatientPop in Santa Monica offers a medical office growth management platform, featuring patient management features (scheduling, appointment reminders, and patient satisfaction data collection), marketing automation and web presence, and other growth oriented features.
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Product Details
- About
- Competitors
- Tech Details
What is Weave?
Weave is a patient communication system that helps small businesses centralize multi-channel communication via phone, text, email and chat. Although Weave is primarily used in the healthcare industry, the system offers comprehensive support to a variety of small businesses. Professional services, such as accounting firms and medical spas, use Weave to attract new customers and improve customer retention. Weave also supports the Home Services industry by building customer loyalty and maintaining a strong reputation to generate more business. This system functions as the complete business toolbox, providing features that drive engagement and improve customer interactions.
Weave replaces outdated phone systems with VoIP technology that enhances the customer experience. Weave's phone system enables you to quickly identify customers, monitor call times, and access helpful customer insights to reference during calls. You have the option to set up a dedicated business line and use the mobile app to manage calls from any location. For businesses with multiple locations, Weave Unify optimizes multi-office phone systems and ensures that every customer receives top-notch service. The main benefit of using Weave Unify is the ability to provide centralized administration at every single office location.
Review Management
Businesses value Weave's review management tool, which monitors and collects reviews from sources like Google and Facebook. According to Weave, 92% of customers use online reviews to select a business and 79% of customers trust online reviews as much as personal recommendations. The system enables small businesses to develop an online presence and attract new customers. Automated texts encourage customers to leave reviews immediately after their appointments. Weave offers real-time notifications for new reviews, helping businesses quickly address customer feedback.
Email Marketing
Another notable feature is Weave email marketing, which enables small businesses to build successful email marketing campaigns. The email marketing feature is designed for those who do not have previous experience with email marketing strategies. Weave believes that email marketing plays a crucial role in generating revenue and effectively communicating with customers. Businesses have access to libraries of pre-written templates that save time and create personalized emails. Weave makes it easy to deliver updates to your entire customer base.
Scheduling
Weave's scheduling feature reduces the possibility of no shows and automatically sends customizable texts or email reminders. The Web Assistant manages online appointment requests and text connect conversations, giving your employees the ability to respond when they have free time. Weave includes smart confirmations that use two-way texting and email to automatically communicate with customers and eliminate scheduling conflicts. Businesses can resolve schedule gaps with their Quick Fill list, which sends personalized messages to customers whenever there is a last-minute cancellation.
Weave Features
- Supported: Digital forms
- Supported: Web assistant
- Supported: WeavePOP
- Supported: Business line
- Supported: Weave Unify
- Supported: Two-way texting
- Supported: Missed call text
- Supported: Mobile app
- Supported: Customer profiles
- Supported: Customer insights
- Supported: Scheduling
- Supported: Auto reminders
- Supported: Text confirmation
- Supported: Quick fill
- Supported: Auto text
- Supported: Payment processing
- Supported: Team chat
- Supported: Call analytics
- Supported: Payment history
- Supported: Practice analytics
- Supported: Custom lists
- Supported: Reviews
- Supported: Real-time notifications
- Supported: Email marketing
Weave Screenshots
Weave Video
Weave Overview
Weave Competitors
Weave Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Time-saving and efficient tool: Users appreciate that Weave is a time-saving and efficient tool for their front office team. Many reviewers have mentioned that it helps streamline communication processes and improves overall efficiency in the office. Some users find it helpful to be able to easily communicate with patients after hours and on weekends, as well as access schedules and communicate outside of regular office hours.
Convenient text messaging feature: Users like the convenience of being able to text the office using Weave. Several reviewers have mentioned that they appreciate the ability to easily communicate with patients through text messages, which saves time and allows for quick back-and-forth communication. This feature has been particularly useful for users when communicating with patients in the parking lot or sending insurance cards and information via text.
Integration with existing software systems: Many users find it beneficial that Weave integrates seamlessly with their dental software or EHR/system. They mention that this integration provides convenient patient information with incoming calls, reliable phone service, and easy record-keeping. Reviewers also appreciate how Weave's integration allows them to track staff interactions with patients, access recorded phone calls, and improve overall customer service experience.
Confusing User Interface: Some users have found the user interface of Weave to be confusing, making tasks difficult. They express frustration with navigating through the software and mention that it takes time to get used to its layout and functionality.
Dissatisfactory Customer Support: Users express dissatisfaction with Weave's customer support, describing it as slow and unresponsive. They report long wait times for assistance and difficulties in getting their issues resolved effectively.
Software Issues: Many users have reported experiencing various issues with the software itself, including frequent logouts, lagging, and occasional system slowdowns which hinder their workflow. Users also mention difficulties in managing schedules and integrating Weave with other software systems.
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
November 04, 2023
Weave - Not Perfect, but Solid VOIP and Patient Communication platform for Medical Practices
We implemented Weave primarily as a new VOIP system to replace our old Comcast phone system. Weave VOIP was an upgrade over comcast in terms of flexibility and customization of the system (phone call routing, scheduling, etc.), but also came with several Patient Communication features such as automated appointment reminders, review requests, integrated 2 way text messaging queue, and other features that allowed us to consolidate our tech stack and eliminate other third part vendors who provided this functionality (Solutionreach). On top of that, Weave offers more advanced analytics (Comcast essentially offers none) for phone calls and digital payment solutions as well (via Stripe integration).
- VOIP Phone System
- Automated Appointment Reminders
- Phone Call Analytics
- Flexible customization options for phone system and appointment reminders
- Inbound customer phone call and text message management
- Auto-reply via text message from missed call
- Phone call recordings for quality control
- Integrated Fax
- Analytics and Reporting
- Email Communications
- System Reliability
- Flexible control over phone system and call groups and routing
- Integrated, universal phone call and text messaging queue for more efficient inbound message management and FUP
- Ability to customize appointment reminders based on appointment type, with bi-lingual support (Spanish)
- Overall increased connection rates on initial contact attempt with customers and faster follow-up turnaround times
- Podium, Comcast Business VOIP (VoiceEdge) and Solutionreach
Better phone systems than Comcast. More streamlined and easier to use than Solutionreach with a more focused feature set. Integrates with Nextech. Solutionreach does have the best custom appointment reminders and recall email marketing functionality in the HIPPA-compliant industry, in my experience.