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Weave - Not Perfect, but Solid VOIP and Patient Communication platform for Medical Practices
November 04, 2023

Weave - Not Perfect, but Solid VOIP and Patient Communication platform for Medical Practices

Thomas Pittman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Weave Phones
  • Weave Messages
  • Weave Payments
  • Weave Analytics

Overall Satisfaction with Weave

We implemented Weave primarily as a new VOIP system to replace our old Comcast phone system. Weave VOIP was an upgrade over comcast in terms of flexibility and customization of the system (phone call routing, scheduling, etc.), but also came with several Patient Communication features such as automated appointment reminders, review requests, integrated 2 way text messaging queue, and other features that allowed us to consolidate our tech stack and eliminate other third part vendors who provided this functionality (Solutionreach). On top of that, Weave offers more advanced analytics (Comcast essentially offers none) for phone calls and digital payment solutions as well (via Stripe integration).
  • VOIP Phone System
  • Automated Appointment Reminders
  • Phone Call Analytics
  • Flexible customization options for phone system and appointment reminders
  • Inbound customer phone call and text message management
  • Auto-reply via text message from missed call
  • Phone call recordings for quality control
  • Integrated Fax
  • Analytics and Reporting
  • Email Communications
  • System Reliability
  • Flexible control over phone system and call groups and routing
  • Integrated, universal phone call and text messaging queue for more efficient inbound message management and FUP
  • Ability to customize appointment reminders based on appointment type, with bi-lingual support (Spanish)
  • Overall increased connection rates on initial contact attempt with customers and faster follow-up turnaround times
Better phone systems than Comcast. More streamlined and easier to use than Solutionreach with a more focused feature set. Integrates with Nextech. Solutionreach does have the best custom appointment reminders and recall email marketing functionality in the HIPPA-compliant industry, in my experience.

Do you think Weave delivers good value for the price?

Yes

Are you happy with Weave's feature set?

Yes

Did Weave live up to sales and marketing promises?

Yes

Did implementation of Weave go as expected?

Yes

Would you buy Weave again?

Yes

Weave integrates with Nextech which is a nice tech stack setup for phone, EMR, text messaging, appointment reminders, voicemail, etc. It would also work well for small medical practices that can use it as an all-in-one system and aren't super worried about tracking where patient leads are coming from (Weave is not a CRM or marketing automation platform). For larger, more complex organizations, they may find a greater need for enhanced integrations with a CRM or marketing automation platform which is not a strong suit of Weave.