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Weave Reviews & Insights

Score8 out of 10

8 Reviews and Ratings

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Community insights

TrustRadius Insights for Weave are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Time-saving and efficient tool: Users appreciate that Weave is a time-saving and efficient tool for their front office team. Many reviewers have mentioned that it helps streamline communication processes and improves overall efficiency in the office. Some users find it helpful to be able to easily communicate with patients after hours and on weekends, as well as access schedules and communicate outside of regular office hours.

Convenient text messaging feature: Users like the convenience of being able to text the office using Weave. Several reviewers have mentioned that they appreciate the ability to easily communicate with patients through text messages, which saves time and allows for quick back-and-forth communication. This feature has been particularly useful for users when communicating with patients in the parking lot or sending insurance cards and information via text.

Integration with existing software systems: Many users find it beneficial that Weave integrates seamlessly with their dental software or EHR/system. They mention that this integration provides convenient patient information with incoming calls, reliable phone service, and easy record-keeping. Reviewers also appreciate how Weave's integration allows them to track staff interactions with patients, access recorded phone calls, and improve overall customer service experience.

Reviews

1 Review

Weave - Not Perfect, but Solid VOIP and Patient Communication platform for Medical Practices

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We implemented Weave primarily as a new VOIP system to replace our old Comcast phone system. Weave VOIP was an upgrade over comcast in terms of flexibility and customization of the system (phone call routing, scheduling, etc.), but also came with several Patient Communication features such as automated appointment reminders, review requests, integrated 2 way text messaging queue, and other features that allowed us to consolidate our tech stack and eliminate other third part vendors who provided this functionality (SolutionReach). On top of that, Weave offers more advanced analytics (Comcast essentially offers none) for phone calls and digital payment solutions as well (via Stripe integration).

Pros

  • VOIP Phone System
  • Automated Appointment Reminders
  • Phone Call Analytics
  • Flexible customization options for phone system and appointment reminders
  • Inbound customer phone call and text message management
  • Auto-reply via text message from missed call
  • Phone call recordings for quality control
  • Integrated Fax

Cons

  • Analytics and Reporting
  • Email Communications
  • System Reliability

Likelihood to Recommend

Weave integrates with Nextech which is a nice tech stack setup for phone, EMR, text messaging, appointment reminders, voicemail, etc. It would also work well for small medical practices that can use it as an all-in-one system and aren't super worried about tracking where patient leads are coming from (Weave is not a CRM or marketing automation platform). For larger, more complex organizations, they may find a greater need for enhanced integrations with a CRM or marketing automation platform which is not a strong suit of Weave.
TP
Thomas Pittman
Director of Marketing in Marketing at Neaman Plastic Surgery & Medi Spa (11-50 employees)
Vetted Review
Weave
1 year of experience
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