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Web+Center Reviews and Ratings

Rating: 8 out of 10
Score
8 out of 10

Community insights

TrustRadius Insights for Web+Center are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Simple and User-Friendly Interface: Users have found the Web+Center software to have a straightforward and intuitive interface. It offers personal configurations, allowing users to easily customize it according to their specific needs.

Efficient Call Management: The software has been praised for its quick and efficient call logging and categorization capabilities. Users appreciate how easy it is to log multiple items, even during busy periods.

Responsive Customer Support: Users highly regard the customer support provided by Web+Center. They find the support team helpful and responsive, particularly in assisting with customization options such as LDAP security, ODBC connectivity for expanded reporting, and overall system setup.

Reviews

2 Reviews

Web+Center for Ease of Setup, Reliability and Use

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Our company uses Web+Center primarily for its helpdesk functionality across the organization at multiple sites and multiples departments within each site. It is very effective for allowing us to track and manage facility, fleet, and IT issues and solutions.

Pros

  • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
  • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
  • The automated email and text message alerts are great to alert techs right away to reported problems.

Cons

  • It would great to have an app for iphone and/or Android.

Likelihood to Recommend

It is definitely well suited to tracking helpdesk problems and solutions. However, it requires some additional configuration to get the asset tracking and other more advanced features working effectively. The people at ISS are definitely great in assisting with these types of tasks.

JA
Jerry Aguirre
IT Manager / Systems Administrator in Information Technology at Romark Logistics (201-500 employees)
Vetted Review
Web+Center
10 years of experience
View profile

Web+Center is Worth Checking Out

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Web+Center as our main help desk/ticketing system. We also use it to keep track of all computer/electronic assets and who they are assigned to. This allows a record of work performed as well as a searchable source of repairs performed in the past. Due to the fact that is it open source, I have written many additional modules for the software to create a customized software package that is tailored to our specific needs.

Pros

  • Work orders or tickets. Easy to create, search and reference in the future.
  • Asset management. Keep track of all your assets, who they are assigned to, purchase date, price, vendor. Assets can also be linked to work orders so you can reference the number of issues you had with a particular device.
  • Projects are a nice feature. If you have a project that involves work spanning multiple work orders, you can add them to a project and have all information in one location without the need to spend hours searching for each work order associated with a large job.

Cons

  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.

Likelihood to Recommend

It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.

JC
Jeffery Cropper
IT Director in Information Technology at City of Russellville, Kentucky (51-200 employees)
Vetted Review
Web+Center
6 years of experience
View profile