Website Toolbox Review
Use Cases and Deployment Scope
We use Website Toolbox to power our customer support forums. Here customers can interact and ask questions about our software products. Through notifications from Website Toolbox, we can actively monitor these forums and provide support. The main appeal of this setup is that customers can find answers to common questions by searching the forum archives.
Pros
- Fights spam.
- Prevent fake accounts.
- Keep forums clean by requiring post approval.
Cons
- Customization of JavaScript/CSS.
- Billing notifications.
Likelihood to Recommend
Website Toolbox is a huge improvement over self-hosted forums. It attempts to host forums that failed over the effort required to keep these free of spam.
