Whaticket

Whaticket is a CRM platform offered by the vendor that aims to assist businesses in managing and responding to customer chats from WhatsApp, Facebook Messenger, and Instagram in a centralized location. It is positioned as a solution to improve communication processes and enhance customer service. The product is marketed as suitable for companies of all sizes, including small businesses and large enterprises. It is said to be used by various teams, such as sales, customer support, marketing, education institutions, and healthcare services.

Key Features

CRM para WhatsApp, Facebook e Instagram: According to the vendor, Whaticket is a CRM platform that allows businesses to manage customer chats from WhatsApp, Facebook Messenger, and Instagram in one centralized location. It provides a single inbox to control and organize all messages, with the aim of improving communication efficiency.

Automatiza procesos: Whaticket offers automation features that are intended to streamline processes and improve productivity. The vendor claims that businesses can use the chatbot functionality to automate responses to frequently asked questions on Facebook Messenger. Additionally, the platform supports multi-agent chat, which allows multiple agents to handle customer queries on Instagram DM, potentially improving response time and customer satisfaction.

Mejoramos tu proceso y resultados: The vendor states that Whaticket aims to improve processes and results for businesses. They claim a high customer satisfaction rating of 8.5/10 based on the latest NPS survey. The platform is said to have been utilized by over 2000 companies to manage their customer communications. Whaticket is reported to have facilitated over 200 million automated conversations through its chatbot feature. The vendor also asserts that it can provide 10x faster response time to potential customers.

+ORGANIZACION PARA TODOS TUS EQUIPOS: Whaticket offers organizational features that are intended to benefit all teams within a company. It provides a shared inbox that allows sales, support, and marketing teams to collaborate and manage conversations in one place. The platform supports omnichannel conversations, enabling businesses to communicate with customers across various messaging platforms.