TrustRadius Insights
Wild Apricot is a versatile platform that has been widely used by organizations to efficiently manage their memberships, websites, and …
Starting at $40 per month
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What is WildApricot by Personify?
Wild Apricot is an association management platform that emphasizes automation of member lifecycle management (i.e. attract, engage, renew), and also assists with receiving online payments and payment processing, and website content and engagement. Wild Apricot was acquired by Personify Corp in…
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Pricing
Personal
$40.00
Cloud
per month
Group
$50.00
Cloud
per month
Community
$90.00
Cloud
per month
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
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- Competitors
- Tech Details
What is WildApricot by Personify?
Wild Apricot is an association management platform that emphasizes automation of member lifecycle management (i.e. attract, engage, renew), and also assists with receiving online payments and payment processing, and website content and engagement.
Wild Apricot was acquired by Personify Corp in 2017.
WildApricot by Personify Competitors
WildApricot by Personify Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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(7)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Wild Apricot is a versatile platform that has been widely used by organizations to efficiently manage their memberships, websites, and events. Users have praised the software for its ability to simplify administrative tasks and streamline communication with members. The automated renewal process has been a game-changer, saving users significant time and effort. With all membership information accessible in one place, searching through multiple databases has become a thing of the past. Wild Apricot's website building capabilities have allowed organizations to effectively showcase their purpose and aims without breaking the bank.
The platform's robust event management features have been highly appreciated by users. From scheduling classes to organizing conferences and fundraisers, Wild Apricot simplifies the entire process, making event planning and execution much smoother. Users have also found value in the integrated communication tools that facilitate member engagement. Additionally, the software offers convenient online sales capabilities, allowing for easy registration and payment for events.
Despite some limitations in customization and reporting, Wild Apricot has proven to be a reliable and efficient platform for managing memberships and engaging with members. With its intuitive user interface and customizable options, organizations can easily brand and personalize their websites. While some users have encountered challenges with customer service, many have reported positive experiences with the platform's tutorials and support channels.
Overall, Wild Apricot has provided organizations with a centralized hub for managing memberships, websites, accounting, event registrations, and more. It has significantly reduced workload and improved efficiency for tasks like processing new members, handling renewals, managing databases, and sending out emails. Whether it's a small volunteer organization or a larger trade association, Wild Apricot has become a go-to solution for streamlining operations and enhancing member experiences.
User-Friendly Interface: Many reviewers have praised Wild Apricot for its user-friendly interface and ease of use. Users find it intuitive to navigate through the platform and access its features, making it simple to manage and maintain membership-based organizations.
Customizable Website and Membership Portal: The ability to customize the website and membership portal is a standout feature mentioned by several users. This allows for seamless branding and personalization, enhancing the overall experience for both members and administrators.
Comprehensive Event Management Module: The event management module in Wild Apricot has received positive feedback from numerous reviewers. Users appreciate its comprehensive nature, which makes organizing and tracking events a breeze.
Limited customization options: Several users have expressed dissatisfaction with the limited flexibility in customizing certain aspects of the platform. They feel that there are design limitations and that advanced customization options require technical expertise or support assistance. Some users have mentioned that this lack of flexibility makes it difficult to tailor the platform to meet their specific organizational requirements.
Inadequate reporting capabilities: Users have criticized the reporting capabilities of Wild Apricot, stating that they are not robust enough and lack additional analytics and data visualization options. This limitation hampers their ability to gain deeper insights into their organization's data and make data-driven decisions.
Lack of responsiveness to customer needs: Many users have complained about the lack of response from Wild Apricot to customer needs. They describe the program as inflexible and archaic, with no improvements made in years. Users have also mentioned that basic functionality requests posted on the user forum go unnoticed, indicating a lack of attention from Wild Apricot towards addressing user feedback and enhancing the platform.
Reviews
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Score 10 out of 10
Vetted Review
Verified User
I consult with multiple organizations to implement Wild Apricot for membership management and association website creation/management. For most clients, Wild Apricot has been implemented to streamline membership management, renewal, donations and basic online sales. Each company uses the integrated content management system to also build and maintain a website for the association. Wild Apricot solves a variety of management issues including member communications, simplified tracking of member dues and renewal periods and event registration management
- Automate member renewals and provide reminders for members with automatic renewal
- Tracking of member donations and the ability for a member to retrieve detailed donation receipt/acknowledgement for a variety fo donation types (in-kind, cash, etc)
- Provide integration between membership records and the association's website - using either the integrated CMS or code snippets
- Track member financials - open invoices, paid invoices
- Enable event management for both free and paid events
- The store functions are very basic - while suitable for small organizations with simple sales objectives, the function lacks some mainstream tools including coupons.
- PayPal integration is grossly inadequate and results in considerable frustration for members who try to pay via that platform.
- Recently (last three months), the system seems to have some difficulties maintaining availability of the admin backend. While users and site visitors do not notice downtime, it is not unusual to encounter difficulties logging in as an admin.
- The email marketing function is not as robust as separate commercial systems like MailChimp.
- Membership records management with detailed financial and donation tracking
- Integrated content management system
- Easy to use email management system
- Wild Apricot has enabled the organization to have a much higher level of confidence in the accuracy of membership data including growth/loss by membership type.
- Wild Apricot's poor implementation of PayPal has resulted in a loss of donations, membership/renewals and product sales.
- Wild Apricot has enabled the association to present and maintain a professional website without the cost of high-end development and maintenance.
- Wild Apricot has enamel the association to sell digital assets (eBooks and online classes) without the need to create a separate store.
When compared to iMIS, Wild Apricot is an order of magnitude easier to implement and use. It is also a tool that can be administered without a considerable amount of outside support and expense. Wild Apricot is also a more fully integrated system that does not require complicated module licensing and the associated costs. iMIS is also much more expense than Wild Apricot
Ultimate Membership Pro (UMP) is a WordPress plugin solution for managing association memberships. Since this is an add-on software, the cost is a small faction of the expense associated with Wild Apricot. The feature set of Wild Apricot is more extensive than the capabilities of of UMP, however, Wild Apricot is easier to use and understand that UMP. Being a hosted solution, Wild Apricot is also much more stable and predictable.
Ultimate Membership Pro (UMP) is a WordPress plugin solution for managing association memberships. Since this is an add-on software, the cost is a small faction of the expense associated with Wild Apricot. The feature set of Wild Apricot is more extensive than the capabilities of of UMP, however, Wild Apricot is easier to use and understand that UMP. Being a hosted solution, Wild Apricot is also much more stable and predictable.
February 24, 2023
An excellent fit for a large membership club.
We use WildApricot, ours system of record, primarily to manage membership renewal, new member acceptance, training, and events. In membership renewal we use it to manage four dues-paying membership levels, generate renewal invoices, receive online payments, and manage a membership termination process. In new member acceptance, we use it to assign members to groups based on the date they joined the waitlist, then manage them through three events in our acceptance process. For training and events, we use the system to allow event and course registration and payment.
- Controls registration through a linked series of events in the new member acceptance process: background check, orientation, and evaluation.
- Provides access to data through the export of membership, invoice, and payment tables for use with Excel, to respond to requests for queries and reporting.
- Generates renewal invoices en masse for email distribution.
- Query functionality could be improved to allow appropriate granularity for item selection.
- Enhancement requests take a long time. Feedback from development on enhancement requests seems to be lacking.
- Accurate and timely renewal billing.
- Ability to control event registration through a required series of events for new members.
- High availability and high performance.
- Staffing expenses have been kept flat through significant membership growth.
- Operating costs for WildApricot are reasonable, considering the functionality available.
- Managing membership renewals effectively means that we get our revenue into the bank within a predictable, reasonable time.
Not applicable. The other company went out of business, and was not a good fit.
September 01, 2022
Wild Apricot offers functionality at a reasonable price
We use Wild Apricot to manage our member database, and for event creation and registration. We are an event driven organization and this allows us to plug in to our existing website's calendar and have people register for events.
- member management/database
- event creation
- emails to database
- They could have more interactivity for the contacts (vs members) designation
- Easier way to customize required fields for registration
- member management
- email to database
- calendar/event management
- Has helped us track our participants' arc through our series of workshop
- Has helped us keep track of demographics of registrants to ensure we are reaching a diverse set of practitioners
We selected Wild Apricot because of its functionality, its price, and the fact that could expand into other areas of business management that included fundraising and website management.