An excellent fit for a large membership club.
February 24, 2023
An excellent fit for a large membership club.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with WildApricot by Personify
We use WildApricot, ours system of record, primarily to manage membership renewal, new member acceptance, training, and events. In membership renewal we use it to manage four dues-paying membership levels, generate renewal invoices, receive online payments, and manage a membership termination process. In new member acceptance, we use it to assign members to groups based on the date they joined the waitlist, then manage them through three events in our acceptance process. For training and events, we use the system to allow event and course registration and payment.
- Controls registration through a linked series of events in the new member acceptance process: background check, orientation, and evaluation.
- Provides access to data through the export of membership, invoice, and payment tables for use with Excel, to respond to requests for queries and reporting.
- Generates renewal invoices en masse for email distribution.
- Query functionality could be improved to allow appropriate granularity for item selection.
- Enhancement requests take a long time. Feedback from development on enhancement requests seems to be lacking.
- Accurate and timely renewal billing.
- Ability to control event registration through a required series of events for new members.
- High availability and high performance.
- Staffing expenses have been kept flat through significant membership growth.
- Operating costs for WildApricot are reasonable, considering the functionality available.
- Managing membership renewals effectively means that we get our revenue into the bank within a predictable, reasonable time.
Not applicable. The other company went out of business, and was not a good fit.
Do you think WildApricot by Personify delivers good value for the price?
Yes
Are you happy with WildApricot by Personify's feature set?
Yes
Did WildApricot by Personify live up to sales and marketing promises?
Yes
Did implementation of WildApricot by Personify go as expected?
Yes
Would you buy WildApricot by Personify again?
Yes