TrustRadius Insights
Wise Systems' route optimization and tracking capabilities have helped users streamline their delivery processes while increasing daily …
Overview
What is Wise Systems?
Wise Systems is an Autonomous Dispatching and Routing solution that enables operations teams and drivers to improve fleet efficiency and customer service, adapting to the everyday challenges they encounter. Automatically schedule routes, monitor routes in progress, and watch the system…
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What is Wise Systems?
Wise Systems is an Autonomous Dispatching and Routing solution that enables operations teams and drivers to improve fleet efficiency and customer service, adapting to the everyday challenges they encounter. Automatically schedule routes, monitor routes in progress, and watch the system…
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Product Demos
Transparency19 Demo: Wise Systems
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Product Details
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What is Wise Systems?
Wise Systems Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Wise Systems' route optimization and tracking capabilities have helped users streamline their delivery processes while increasing daily delivery success rates. By providing drivers with accurate data on time windows and parking information, Wise Systems has allowed them to optimize their routes and improve the overall efficiency of the delivery process. Users have reported a significant reduction in delivery times, which has helped minimize customer complaints related to late deliveries.
Additionally, using the data collected by Wise Systems, users have been able to address customer service issues, driver truthfulness, and sales routing issues. By leveraging the insights provided by Wise Systems, users have identified areas where drivers might be struggling or taking longer than usual for specific stops. They can then use this information to provide better support to their drivers and reduce delays that could impact delivery success rates.
The ability of Wise Systems to combine stops from multiple distributors has also significantly improved route optimization capabilities--something that was not possible with other systems. Overall, Wise Systems has enabled users to make more informed decisions about routes and deliveries, thereby reducing costs associated with the delivery process while improving customer satisfaction levels.
Intuitive Interface: Many users found the interface of Wise Systems to be well-designed and user-friendly, allowing them to perform routing tasks quickly and efficiently. The layout was intuitive, making it easy for users to navigate through the software's various features.
Great Customer Support: Several reviewers appreciated the excellent customer support provided by Wise Systems. They reported that their questions were addressed promptly, with expert staff responding on the spot. Customers also noted that the company worked closely with them to adapt the software to their specific needs, resulting in more efficient routing processes.
Real-Time Tracking: Users liked how they could track drivers' progress live in real-time using Wise Systems. This feature allowed them to monitor delivery times and stop sequences easily. With this information at hand, businesses could set up optimized routes for future deliveries, avoiding long wait times or other issues.
Laggy and Delayed Changes: Some users have experienced delays with changes not appearing until the page is refreshed.
Web Browser Routing Experience: A few users stated they did not like using the web browser routing experience and suggested a desktop app would be better. They also mentioned that it would help to see more routes at once.
Reporting Tools Need Improvement: One user expressed concerns about Wise Systems' reporting tools, suggesting that they could use improvement. The same user noted that implementation timelines for product updates were often moved out multiple times, which was frustrating.