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WorkArea

Score10 out of 10

3 Reviews and Ratings

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What is WorkArea?

WorkArea (formerly WebLinc) is an e-commerce platform and services provider for fast growing online retailers. Its technologies and strategic expertise empower enterprise level companies running global, omnichannel commerce operations, B2C or B2B. It is a VTEX brand since the early 2021 acquisition.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features WorkArea has to offer, as determined by TrustRadius' reviewers.
Based on 3 ratings of WorkArea's features
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Top Performing Features

  • Product management

    Product catalog can be easily updated.

    Category average: 7.9

  • Visual customization

    Users can customize the look & feel of the storefront; storefront is visually attractive.

    Category average: 7.3

  • SEO

    The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

    Category average: 7.5

Areas for Improvement

  • Abandoned cart recovery

    Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.

    Category average: 7.5

  • Inventory management

    Includes tools or integrations for managing inventory.

    Category average: 7.9

  • Custom functionality

    Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.

    Category average: 7.7

Reviews

What users are saying about WorkArea.
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WebLinc e-commerce: Sold on me!

Incentivized
Jeremy LaCivita
Program Manager in Product Management at thePlatform (51-200 employees employees)

Pros

  • Easy to set up
  • Responsive to feature requests
  • Great company to work with

Cons

  • Would love to see a West coast office

Return on Investment

  • WebLinc solves ecommerce as a turnkey solution, avoiding the need to hire-up a department to build/manage this aspect of a business.

WebLinc Review

Incentivized
Verified User
Former Employee (201-500 employees employees)

Pros

  • Merchandising products as you are able to see the actual product you are merchandising.
  • Creating new categories and subcategories and arranging them in whatever order you want. Also having the ability to easily hide a category/subcategory.
  • Uploading product and changing the colorway the customer sees.

Cons

  • We were never able to delete categories/subcategories. And because of this inability, it was often difficult navigating the back-end. If we accidentally deleted a category/subcategory, it would create a problem on the front end.
  • Creating discount codes was a nightmare. It was easy enough to create, but the text/description area was so sensitive and often had a mind of its own. This sensitivity created problems on the front end as well, ranging from incomplete text showing up to the products tiling all in one row. Also, there wasn't an easy way to create a "complex" discount code (complex defined as any code that wasn't a % off)
  • In general, it was very buggy. We were constantly opening tickets.

Return on Investment

  • Overall, it was more work keeping it running than seemed necessary. It felt like almost everyday there was something new that had to be fixed, which increased frustration both on the employee and customer end. I would say it definitely decreased employee efficiency.