Features
Top Performing Features
ITSM collaboration and documentation
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
Category average: 7.8
Ticket creation and submission
Users and agents can easily enter new support requests.
Category average: 9
Subscription-based notifications
Users subscribe to notifications for ticket updates
Category average: 7.9
Organize and prioritize service tickets
Prioritize tickets to ensure most urgent are tackled first
Category average: 8.7
Incident and problem management
Streamlining ticketing and service restoration processes
Organize and prioritize service tickets
Prioritize tickets to ensure most urgent are tackled first
Category average: 8.7
Expert directory
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
Category average: 7.6
Subscription-based notifications
Users subscribe to notifications for ticket updates
Category average: 7.9
ITSM collaboration and documentation
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
Category average: 7.8
Ticket creation and submission
Users and agents can easily enter new support requests.
Category average: 9
Ticket response
Agents can easily follow up with customers.
Category average: 8.7