Wrangle

Wrangle is a ticketing and workflow system integrated with Slack that aims to streamline communication and task management within teams. According to the vendor, Wrangle is suitable for companies of various sizes, including small startups and large enterprises. It caters to professionals in industries such as IT, Finance/Procurement, Sales, HR, and Marketing.

Key Features

Easy ticket creation in Slack: According to the vendor, Wrangle allows users to effortlessly convert any Slack message into an interactive ticket without the need for training or external apps. Users can simply post a message in Slack to initiate a ticket, eliminating the reliance on external web apps or email aliases.

Efficient ticket management: The vendor claims that Wrangle ensures no tickets go unnoticed by assigning them to the appropriate agent and providing reminders if there are delays in responses. Automated workflows facilitate the assignment of agents or specific individuals to steps in recurring workflows, with conditional logic to route work based on request details.

Comprehensive reporting and insights: Wrangle automates reporting to provide insights into ticket volume, response times, and per-agent performance. Users can track trends, monitor team members' performance, and acknowledge achievements. The vendor asserts that all ticket-related actions and conversations are tracked for audits and historical reference.

No-code workflow automation: The vendor states that Wrangle's no-code workflow builder empowers users to automate business processes without requiring development resources. Conditional logic enables the routing of workflows based on specific conditions or data in the intake form. Customizable forms gather the necessary information for reviews and approvals.

Seamless ticketing and workflow management in Slack: Wrangle integrates ticketing and workflow management directly into Slack, allowing teams to file, track, and resolve tickets within the Slack platform. Users can access a menu of workflows, automate approvals, and manage tasks without the need for a separate ticketing system.

Complete visibility into team's work: According to the vendor, Wrangle provides a detailed view of every ticket, enabling users to determine the status and identify bottlenecks in the process. Users can search, apply filters, and access a dashboard to monitor work based on various criteria.

Integration with favorite tools: Wrangle seamlessly integrates with Zapier, enabling users to trigger workflows from actions in other applications. Integration with CRM systems allows for automated approvals and information exchange. Finance systems integration automates invoice and budget approvals, while support platforms integration creates tickets from Slack requests.