Name: Wrangle
Price: 25 USD
Rating: 10 (1 reviews)
Author: Wranglesoft

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Interactive Application Security Testing (IAST)

Product Lifecycle Management (PLM)

Service Mesh

Development

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Operational Analytics

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Pay Equity

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Application Performance Management (APM)

Archiving

Build Automation

Cloud Storage

Composable Infrastructure

Data Integration

Data Privacy Management

Database Performance Monitoring

Email Verification

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

Internet Security

License Management

Network Diagnostics

Network Performance Monitoring

Network Simulation

SQL Server Performance Monitoring

Storage Management

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Computer-Assisted Translation

Content Management

Creative Collaboration

Email Marketing

Marketing Automation

Product Sampling

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

API Security

Security

Construction Management

ID Card

Laboratory Information Management

Last Mile Delivery

Municipal

Nonprofit CRM

Roofing

Vertical-Specific

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### Workflow Design and Management
Users consistently praise Wrangle's workflow design and management capabilities. The tool's intuitive task and workflow designer, coupled with its ability to streamline processes and improve efficiency, have garnered positive feedback from users. While some initial challenges were noted, Wrangle's responsive customer service and continuous improvements have addressed these concerns, making it a valuable asset for teams looking to optimize their workflow management. Wrangle's user-friendly interface and customizable workflows have been highlighted as key features that enhance the overall workflow design and management experience for users.

### Task and Process Efficiency
Users consistently highlight Wrangle's task and process efficiency as a key strength, emphasizing its ability to streamline workflows, track progress, and enhance overall operational efficiency. The platform's intuitive task and workflow designers, coupled with its ability to automate repetitive processes, have been instrumental in improving task completion rates and ensuring accountability within teams. While some users have suggested minor improvements such as the ability to edit due dates post-assignment, the general consensus remains positive regarding Wrangle's effectiveness in optimizing task and process efficiency.

### Team Collaboration Tools
Users appreciate Wrangle's team collaboration tools for their ability to streamline communication and enhance team productivity. The integration with Slack has been particularly well-received, allowing for efficient task assignment and deadline management. While some users have highlighted minor drawbacks such as the need for improved Slack integration and UI enhancements, overall, Wrangle's team collaboration tools have proven to be a valuable asset for facilitating effective teamwork and process management within organizations.

### Helpdesk and Support Solutions
Users unanimously praise Wrangle's versatility beyond a traditional helpdesk solution. The consensus among reviewers is that Wrangle's helpdesk and support solutions are robust and efficient, providing a streamlined platform for internal IT requests. Customers appreciate the intuitive setup process and the exceptional customer support offered by Wrangle. The team's responsiveness and dedication to addressing feedback and implementing updates have garnered high praise, solidifying Wrangle's reputation as a reliable helpdesk and support solution provider.

Wrangle is a ticketing and workflow system integrated with Slack that aims to streamline communication and task management within teams. According to the vendor, Wrangle is suitable for companies of various sizes, including small startups and large enterprises. It caters to professionals in industries such as IT, Finance/Procurement, Sales, HR, and Marketing.

## Key Features

**Easy ticket creation in Slack**: According to the vendor, Wrangle allows users to effortlessly convert any Slack message into an interactive ticket without the need for training or external apps. Users can simply post a message in Slack to initiate a ticket, eliminating the reliance on external web apps or email aliases.

**Efficient ticket management**: The vendor claims that Wrangle ensures no tickets go unnoticed by assigning them to the appropriate agent and providing reminders if there are delays in responses. Automated workflows facilitate the assignment of agents or specific individuals to steps in recurring workflows, with conditional logic to route work based on request details.

**Comprehensive reporting and insights**: Wrangle automates reporting to provide insights into ticket volume, response times, and per-agent performance. Users can track trends, monitor team members' performance, and acknowledge achievements. The vendor asserts that all ticket-related actions and conversations are tracked for audits and historical reference.

**No-code workflow automation**: The vendor states that Wrangle's no-code workflow builder empowers users to automate business processes without requiring development resources. Conditional logic enables the routing of workflows based on specific conditions or data in the intake form. Customizable forms gather the necessary information for reviews and approvals.

**Seamless ticketing and workflow management in Slack**: Wrangle integrates ticketing and workflow management directly into Slack, allowing teams to file, track, and resolve tickets within the Slack platform. Users can access a menu of workflows, automate approvals, and manage tasks without the need for a separate ticketing system.

**Complete visibility into team's work**: According to the vendor, Wrangle provides a detailed view of every ticket, enabling users to determine the status and identify bottlenecks in the process. Users can search, apply filters, and access a dashboard to monitor work based on various criteria.

**Integration with favorite tools**: Wrangle seamlessly integrates with Zapier, enabling users to trigger workflows from actions in other applications. Integration with CRM systems allows for automated approvals and information exchange. Finance systems integration automates invoice and budget approvals, while support platforms integration creates tickets from Slack requests.

Intuitive User Interface: Reviewers have consistently found Wrangle's user interface to be intuitive, allowing for easy learning and usage of the tool. Several users have expressed their appreciation for the simplicity and ease of navigation in Wrangle.

Seamless Integration with Other Applications: Many reviewers have praised Wrangle for its ability to integrate seamlessly with other applications like Slack and Zapier. This feature has been highly appreciated as it allows users to leverage existing platforms while adding additional power, analysis, and tracking capabilities.

Efficient Workflow Design: The easy-to-use task designer and workflow designer in Wrangle have received positive feedback from multiple reviewers. Users find these features helpful in quickly becoming proficient at creating and managing workflows. They particularly appreciate the ability to assign tasks, set deadlines, receive reminders, and track progress within the platform.

Unclear Pricing Structure: Some users have found the pricing structure of Wrangle to be unclear, making it difficult for them to determine which plan would best suit their needs. 

Integration with Slack: A number of reviewers have expressed dissatisfaction with the integration of Wrangle with Slack. They feel that organizing a large amount of information in Slack is not effective and would like to see improvements in this area.

Limitations on Task Management: Several users have mentioned limitations in task management within Wrangle. While they are able to update the assignee for a task, they are unable to edit the due date and time, which has been a source of frustration for them.

Users of Wrangle have found multiple valuable use cases for the software. One common use case is transforming task lists from spreadsheet programs into live and sequenced tasks in Slack. This feature has been particularly helpful for teams looking to streamline their workflow and enhance collaboration. By utilizing Wrangle, users are able to easily translate static information into actionable tasks, allowing for more efficient project management.

Another significant use case for Wrangle is in business process management work. Users have reported that the toolset provided by Wrangle has led to significant process improvement, enabling them to seamlessly manage various workflows such as purchase, new hire, and resignation processes. The convenience and reliability of Wrangle have made it a go-to tool for consultancy companies seeking an efficient way to streamline these complex workflows.

In addition to these primary use cases, users have also discovered unexpected benefits and versatility in Wrangle. The software's ability to send friendly reminders about pending tasks has made it easier for users to stay on top of their work and meet deadlines. Additionally, Wrangle's simplicity in managing job responsibilities has simplified the overall tasks of users, making it easier for them to focus on their core responsibilities.

While Wrangle has received positive feedback for its effectiveness and responsiveness, some users have expressed a desire for more affordable pricing options, especially for larger teams. However, the company behind Wrangle is known for excellent customer service and being responsive to user feedback. This ongoing commitment to improvement shows that the product team values user input and aims to address any issues that arise promptly.

Overall, Wrangle's wide range of use cases and its ability to adapt to various team needs make it a valuable tool for enhancing workflow efficiency and collaboration. Users continue to find new ways to leverage Wrangle's features and its integration with Slack, demonstrating its ongoing usefulness and adoption within teams across different industries.

Basic

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Starter

Standard

Premium

Flokzu Cloud BPM

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License

Aurea Process

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Business process management (BPM) is a systematic approach to managing and optimizing a company's business processes, with the goal of improving corporate performance. BPM usually involves designing, modeling, implementing and measuring workflows and business rules, thus helping companies to refine and optimize processes that involve human interaction or multiple business applications. BPM is often a juncture between IT and business departments at a company.

BPM software supports the activity of BPM with capabilities such as case management, application development, workflow design and modeling, business rules engine, and reporting and alerting.

Business Process Management (BPM)

Wranglesoft

Process Engine

Process designer

Web-based tool for creating and customizing web process models

Process simulation

Evaluating model performance with real data, and optimizing

Business rules engine

Business rules engine allows non developers to change business logic in a model

SOA support

Support for reusable services to be built into process design

Process player

Step-by-step analysis of model to validate business rules

Support for modeling languages

Support for modeling languages like BPML, BPEL, and BMMN.

Form builder

Model execution

Ability to execute model and build code without programming skills

Collaboration tools allowing BPM experts to collaborate on model design

Social collaboration tools

Social tools for discussion threads, wikis, enabling decision making

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

Dashboards

Users can create, customize and share dashboards, which provide an overview of the most important metrics.

Standard reports

The software offers pre-built reports with metrics standard to the category.

Custom reports

Content Management Capabilties

Content management

Content management tool for storing and managing versioning of electronic documents, images, etc.

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Wrangle

Overview

What is Wrangle?