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Users of Wrangle have found multiple valuable use cases for the software. One common use case is transforming task lists from spreadsheet …
Starting at $25 per month
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What is Wrangle?
Wrangle is a ticketing and workflow system integrated with Slack that aims to streamline communication and task management within teams. According to the vendor, Wrangle is suitable for companies of various sizes, including small startups and large enterprises. It caters to professionals in industries...
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Basic
$25
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Wrangle?
Wrangle is a ticketing and workflow system integrated with Slack that aims to streamline communication and task management within teams. According to the vendor, Wrangle is suitable for companies of various sizes, including small startups and large enterprises. It caters to professionals in industries such as IT, Finance/Procurement, Sales, HR, and Marketing.
Key Features
Easy ticket creation in Slack: According to the vendor, Wrangle allows users to effortlessly convert any Slack message into an interactive ticket without the need for training or external apps. Users can simply post a message in Slack to initiate a ticket, eliminating the reliance on external web apps or email aliases.
Efficient ticket management: The vendor claims that Wrangle ensures no tickets go unnoticed by assigning them to the appropriate agent and providing reminders if there are delays in responses. Automated workflows facilitate the assignment of agents or specific individuals to steps in recurring workflows, with conditional logic to route work based on request details.
Comprehensive reporting and insights: Wrangle automates reporting to provide insights into ticket volume, response times, and per-agent performance. Users can track trends, monitor team members' performance, and acknowledge achievements. The vendor asserts that all ticket-related actions and conversations are tracked for audits and historical reference.
No-code workflow automation: The vendor states that Wrangle's no-code workflow builder empowers users to automate business processes without requiring development resources. Conditional logic enables the routing of workflows based on specific conditions or data in the intake form. Customizable forms gather the necessary information for reviews and approvals.
Seamless ticketing and workflow management in Slack: Wrangle integrates ticketing and workflow management directly into Slack, allowing teams to file, track, and resolve tickets within the Slack platform. Users can access a menu of workflows, automate approvals, and manage tasks without the need for a separate ticketing system.
Complete visibility into team's work: According to the vendor, Wrangle provides a detailed view of every ticket, enabling users to determine the status and identify bottlenecks in the process. Users can search, apply filters, and access a dashboard to monitor work based on various criteria.
Integration with favorite tools: Wrangle seamlessly integrates with Zapier, enabling users to trigger workflows from actions in other applications. Integration with CRM systems allows for automated approvals and information exchange. Finance systems integration automates invoice and budget approvals, while support platforms integration creates tickets from Slack requests.
Wrangle Features
- Supported: Access Controls/Permissions
- Supported: Alerts/Notifications
- Supported: Business Process Automation
- Supported: Business Process Control
- Supported: Collaboration Tools
- Supported: No-Code
- Supported: Process Change Tracking
- Supported: Process Modeling & Designing
- Supported: Reporting/Analytics
- Supported: Rules-Based Workflow
- Supported: Task Management
- Supported: Templates
- Supported: Third Party Integrations
- Supported: Workflow Management
- Supported: Customizable Forms
- Supported: Customizable Templates
- Supported: Forms Management
- Supported: Version Control
- Supported: Approval Process Control
- Supported: Calendar Management
- Supported: Compliance Tracking
- Supported: Graphical Workflow Editor
- Supported: Mobile Access
- Supported: Role-Based Permissions
- Supported: Task Progress Tracking
- Supported: Workflow Configuration
Wrangle Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Wrangle have found multiple valuable use cases for the software. One common use case is transforming task lists from spreadsheet programs into live and sequenced tasks in Slack. This feature has been particularly helpful for teams looking to streamline their workflow and enhance collaboration. By utilizing Wrangle, users are able to easily translate static information into actionable tasks, allowing for more efficient project management.
Another significant use case for Wrangle is in business process management work. Users have reported that the toolset provided by Wrangle has led to significant process improvement, enabling them to seamlessly manage various workflows such as purchase, new hire, and resignation processes. The convenience and reliability of Wrangle have made it a go-to tool for consultancy companies seeking an efficient way to streamline these complex workflows.
In addition to these primary use cases, users have also discovered unexpected benefits and versatility in Wrangle. The software's ability to send friendly reminders about pending tasks has made it easier for users to stay on top of their work and meet deadlines. Additionally, Wrangle's simplicity in managing job responsibilities has simplified the overall tasks of users, making it easier for them to focus on their core responsibilities.
While Wrangle has received positive feedback for its effectiveness and responsiveness, some users have expressed a desire for more affordable pricing options, especially for larger teams. However, the company behind Wrangle is known for excellent customer service and being responsive to user feedback. This ongoing commitment to improvement shows that the product team values user input and aims to address any issues that arise promptly.
Overall, Wrangle's wide range of use cases and its ability to adapt to various team needs make it a valuable tool for enhancing workflow efficiency and collaboration. Users continue to find new ways to leverage Wrangle's features and its integration with Slack, demonstrating its ongoing usefulness and adoption within teams across different industries.
Intuitive User Interface: Reviewers have consistently found Wrangle's user interface to be intuitive, allowing for easy learning and usage of the tool. Several users have expressed their appreciation for the simplicity and ease of navigation in Wrangle.
Seamless Integration with Other Applications: Many reviewers have praised Wrangle for its ability to integrate seamlessly with other applications like Slack and Zapier. This feature has been highly appreciated as it allows users to leverage existing platforms while adding additional power, analysis, and tracking capabilities.
Efficient Workflow Design: The easy-to-use task designer and workflow designer in Wrangle have received positive feedback from multiple reviewers. Users find these features helpful in quickly becoming proficient at creating and managing workflows. They particularly appreciate the ability to assign tasks, set deadlines, receive reminders, and track progress within the platform.
Unclear Pricing Structure: Some users have found the pricing structure of Wrangle to be unclear, making it difficult for them to determine which plan would best suit their needs.
Integration with Slack: A number of reviewers have expressed dissatisfaction with the integration of Wrangle with Slack. They feel that organizing a large amount of information in Slack is not effective and would like to see improvements in this area.
Limitations on Task Management: Several users have mentioned limitations in task management within Wrangle. While they are able to update the assignee for a task, they are unable to edit the due date and time, which has been a source of frustration for them.