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x.ai

Score9.4 out of 10

11 Reviews and Ratings

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What is x.ai?

x.ai is an artificial intelligence-based scheduling platform from the New York headquartered company of the same name.

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Reviews

What users are saying about x.ai.
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A great way to free up time and avoid the boring admin of booking a meeting

Susan GregoryView profile
Founder, Corporate Trainer, Meeting Facilitator in Corporate at Best Work Yet (1-10 employees employees)

Pros

  • I can simply send a link to other person to pick a date
  • If the other person mentions a specific week I can quickly provide availability for that range
  • The tool will generate a meeting that goes directly into my calendar

Cons

  • One person mentioned that the zoom link isn't easy to open from the calendar appointment
  • Some people have been confused by using the names "Amy" or "Andrew", not realizing these are AI bots. So, I now use the "X.ai scheduler" to avoid confusion

Most Important Features

  • Free
  • Easy to use
  • Saves me a lot of time/work

Return on Investment

  • Frees up my time to focus on other areas of my business
  • The free version meets my needs as an individual user
  • Removes frustration from my day
  • Makes it easier for me to connect with more people, since I know booking meeting times is taken care of

Other Software Used

MURAL (formerly Mural.ly), Zoom

X.ai

Incentivized
Kristina Wiggins
Ops Mgr in Corporate at Paired Sourcing (11-50 employees employees)

Pros

  • Schedule meetings easily
  • Provide available meeting times
  • Able to provide adhoc meetings

Cons

  • Multiple calendar integration
  • Make it easier to understand
  • Ability to handle attendees calendars better

Return on Investment

  • Saves time
  • Virtual assistant
  • Needs to be easier to understand from launch

X.ai is a sales accelerator

Incentivized
Matt MeinelView profile
SVP Sales, Business Development, and Solutions Architecture in Sales at Levyx, Inc. (11-50 employees employees)

Pros

  • Scheduling conference calls across time zones and between multiple companies. We have several partnership call where we need to schedule myself and our CEO as well as our partner and the end customer. Scheduling these type calls can require 10 or 20 individual emails. Amy just handles it for us.
  • There is nothing to install. Its just set up your preferences and start emailing Amy or Andrew just like you would a human personal assistant.
  • The x.ai team is responsive and thoughtful. Slack integration is one of the newer features that they brought to the table that was really helpful.

Cons

  • The technology is currently limited to coordinating meetings between 5 principal attendees with unlimited optional attendees. This cuts out things like using her to schedule 8 person board meetings where everyone needs to be there.
  • In some cases, it would be useful for Amy to identify herself as a bot to avoid confusion. I had one client who thought I was in LA when I was really in Nashville but kept insisting to Amy (without cc'ing me) on an in-person meeting. He thought she was just a really dense PA.

Return on Investment

  • I figure Amy saves me about 3 hours a week and much aggravation.

Other Software Used

Base CRM

Innovative Calendar Scheduling with AI

Incentivized
Jeff DeSurraView profile
Director of Digital Learning at Fuller Theological Seminary (501-1000 employees employees)

Pros

  • x.ai makes it easy to initiate, schedule, and manage meetings with internal and external constituents. Especially in the case of internal constituents, scheduling is almost instantaneous on the team plan because the AI can see the available/busy schedules for anyone in our G Suite domain and schedule meetings based on my preferences and the other person's availability.
  • The calendar function makes it easy for me to share a limited calendar with others so that they can automatically schedule a meeting with me without having to go back and forth.
  • The customer service team at x.ai is stellar. They are kind, quick to respond, and typically resolve cases on the first try. They are also incredibly receptive to feedback and new ideas that often get incorporated into the product.

Cons

  • It is an AI program, which means there are situations where things can go off the rails because of a misinterpreted sentence or things not being phrased precisely the right way. This was especially true for me when trying to identify time zones for other guests. Because the AI can do natural language processing, it can be spoken to with normal sentences. That said, ambiguous statements can sometimes cause errors. This has become less of an issue as the product has matured, but it still crops up.
  • The automatic scheduling with internal constituents can be problematic if a) a person is traveling or b) that person doesn't regularly update their calendar. Because the AI is only seeing the available/busy times, it can distinguish where a person is, so if someone is traveling abroad but only has the dates marked off as all-day events (i.e. it's not blocking out time slots on the calendar) it can cause problems that require back-and-forth to fix.
  • It does take some getting used to for other people when using it for the first time. I've typically had to let people know that Amy and Andrew (the names of the AI bots) are, in fact, AI and not humans. While most of the time people find that funny or interesting, there are some who get a little frightened of that.

Return on Investment

  • x.ai has definitely helped me manage my calendar better and has let me focus on more high-impact high-return tasks since I don't have to focus on email ping pong and schedule juggling.
  • Since x.ai lowered their prices ($8 per month individual, $12 per team member per month) to be more competitive, it is a significant value. I wouldn't have said that under their old pricing model ($20 per month for individual, $40 per month for team). In terms of time saved for me and my team members, it is a good ROI.

Other Software Used

Slack, Todoist, Dashlane

Amy/Andrew are simply wonderful!!

Incentivized
Amit RanjanView profile
Associate Partner in Information Technology at IBM (10,001+ employees employees)

Pros

  • Ease of setting up meetings.
  • Follow-ups and reminders - weekly summary provided.
  • Very cost-effective solution.

Cons

  • Since I am based out of Japan, adding Japanese language functionality would definitely be good for me.
  • Would like the ability to forward emails to Amy and Andrew and asking them to set up meetings based on the content of the mail not originally copied to x.ai.
  • Would like the ability to suggest the open meeting slots before scheduling meetings.
  • Would like the ability to provide a daily schedule before start of the day.

Return on Investment

  • For me ROI was positive since I was able to save at least 10-15 hours every month in scheduling meetings.

Other Software Used

Slack, Viber