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Xoom, a PayPal Service

Xoom, a PayPal Service

Overview

What is Xoom, a PayPal Service?

Xoom, a PayPal Service, is an online money transfer service for quickly sending money internationally.

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Recent Reviews

TrustRadius Insights

Xoom has been highly praised by users for its ability to quickly and conveniently send funds internationally, making it an invaluable tool …
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Xoom

8 out of 10
April 29, 2022
Incentivized
Xoom is a cheaper way to transfer money from a sender's debit or credit card to a recipient's bank account. It allows you to send money to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Xoom, a PayPal Service?

Xoom, a PayPal Service, is an online money transfer service for quickly sending money internationally.

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  • Setup fee optional

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

TV PayPal + Xoom Spot Demo Reel

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Product Details

What is Xoom, a PayPal Service?

Xoom, a PayPal Service, is an online money transfer service for quickly sending money internationally.

Xoom, a PayPal Service Integrations

Xoom, a PayPal Service Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(41)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Xoom has been highly praised by users for its ability to quickly and conveniently send funds internationally, making it an invaluable tool for sharing money with family, friends, and colleagues. With fast transactions and automatic currency exchange, Xoom is a reliable option for sending and receiving money both domestically and internationally. Users appreciate that Xoom can be used with a verified PayPal account, eliminating the need to create a new account. The 24x7 customer service has received accolades for its responsiveness, ensuring that users can quickly resolve any issues or concerns they may have.

Moreover, Xoom's cost-effectiveness stands out as a major advantage. It provides a seamless way to transmit money from a sender's debit card to a recipient's bank account, saving users time and effort. Businesses have especially found value in using Xoom for payments to suppliers, as it offers quick and low-cost transactions across different regions. Freelancers also benefit from Xoom's services, particularly when receiving payments from US clients or settling bills internationally. Additionally, Xoom's association with PayPal adds an extra layer of security and trust for users. Overall, Xoom serves as a trusted payment service that simplifies international monetary transactions for both personal and business purposes.

Reliability: Users have consistently found the platform reliable, with many reviewers stating that they have experienced no issues in sending money internationally and domestically to any bank account at any time.

Currency exchange function: The currency exchange function provided by Xoom is highly valued by users, as it eliminates the need to worry about currency conversions. Several reviewers have mentioned this feature as a key advantage of using Xoom for their money transfers.

Frequent updates during transactions: Many users appreciate the frequent updates provided by Xoom during the transaction process. This enhances transparency and keeps them informed at every step. Reviewers find these updates helpful in tracking their transfers and ensuring a smooth experience.

Long Delivery Time: Many users have expressed frustration and inconvenience due to longer delivery times for their packages when using Xoom. Some reviewers have mentioned that it took significantly more time than expected to receive their deliveries.

High Transfer Fees: Several reviewers have raised concerns about the high fees charged by Xoom when trying to add funds to a new card. This has made it more expensive for users to transfer money compared to other alternatives in the market.

Lack of Awareness: A significant number of users have reported that they had never heard of Xoom before researching, indicating a need for better marketing efforts from the company. Increasing awareness about its services through effective marketing strategies would help attract more customers.

Attribute Ratings

Reviews

(1-22 of 22)
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Corwin Barlow | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Xoom is the main mode of payment that we use on daily basis to pay for equipment and other services. It is secure and the customer support staff replies within seconds when reached. It connects us to merchants all over the world so that we can get the best products and services. The process of signing up is simple and the customer service approves new members instantly once they meet the required set conditions.
  • Enhancing safe cash transactions.
  • Making payment of products and services from anywhere.
  • 24/7 customer support services.
  • Everything works well.
  • I have never experienced any challenge while working with this platform.
All the cash transaction process has been running positively since we deployed this product. Xoom enables our company to order drugs from the best suppliers and make payments without any fear of losing cash. When the system experiences a delay when making a transaction they make a full refund. It is fast and it accepts payment from many countries.
Carter Halliday | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Xoom has served our company for a long as the most stable online cash transaction platform. The sends money securely to any business partner without any issue. Our customers are now happy since they can pay for products and services conveniently from the comfort of their homes. The application can be logged in from both mobile and desktop devices anywhere.
  • Sending money at reliable charges.
  • Accepting online payment from anywhere.
  • Simple and flexible application interface.
  • Familiarization with all the features was easy.
  • Everything is operating well in the entire application.
It is most effectively suited for sending and receiving cash online from any corner of the world. We used to experience delays when transacting online payment to our suppliers but since we deployed Xoom there has been great order. We receive our supplies and invoices on time and make instant payments without system failures. Any growing business that requires secure and reliable means of payment should consider Xoom.
Nitya Kaur | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are based in India and provide freelancing services to US clients. In order to receive payment from US clients. As my bank supports instant settlement, we prefer to accept payment through Xoom
  • Easy Money Transfer
  • Fast Settlement
  • 24*7 Customer Care
  • Poor response from Customer Care in my experience
  • Takes 6 working days for refund
We use Xoom to accept payment from US clients. Untill 2020, we accpeted payment by wire transfer. Wire transfer takes more then a week to settle the amount. As a result our financial operation were affected. We decided midway through 2020 to use Xoom for accepting hassle free payment and faster bank settlement.
Saurav Chakraborty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Xoom has been really useful in monetary transactions internationally for both business and personal purposes. It is quick and efficient. Also, since it is associated with PayPal, gives an additional layer of security. The exchange rate is very competitive
  • competitive transaction rate
  • fast efficient transfer
  • added security
  • transfer fee could be waived for large transaction amount
  • They could offer referral for new users
  • the exchange rate, though quite competitive, but can be better specially for larger transactions
It is very well suited for quick money transfer internationally. While I have used quite a few other service providers for remittance, I have found xoom to be the fastest among them for sending money to foreign bank account. It's association with Paypal gives an added layer of security and customer service, if something goes on. It is my primary choice if I have to send money abroad quickly.

Sometimes, for personal use and when the transaction does not have to be immediate, I have found some other service providers that will provide a better exchange rate and no transfer fee but it takes a little longer to be processed. However, if the transaction does not need to be immediate, then I consider those options over zoom.
AAKIF SHAIKH | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I was using PayPal for many years to receive the payments from my freelancing and UHRS vendors. After that, I came across Xoom which is a service provided by Paypal to send and receive money internationally or domestically. Due to its fast transaction and automatic currency exchange function, I use it on all my freelancing and UHRS-related websites to receive my money directly in my bank account. Another best part is that we don't have to create a new account, we can use it by using our verified PayPal account. Also, we don't have to worry about the money, our whole money will get refunded if our transaction gets failed due to unforeseen circumstances. The customer service is also great, having available 24x7.
  • Can send money internationally and domestically to any bank account at any time.
  • Xoom has a currency exchange function, hence no need to worry about currency conversions.
  • Gives update on each and every step during the transaction.
  • Reliable customer support 24x7.
  • Xoom needs good marketing, very few people knows about it.
  • Xoom also needs to reach wider freelancing and UHRS vendors, so that our payment process becomes easy.
Xoom is best suited to send and receive money between two people who live in different countries, not only that we can also send money to our friends, colleagues, family members directly in their bank accounts. They have a great currency exchange functionality that directly converts our received money into our local currency, and deposits it into our bank account within a few minutes. The only drawback is that not many people know about it, it needs good marketing so that more people can use this service, and from my experience, I can say it is very secure and a good competitor of Payoneer.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Using Xoom to transmit money from a sender's debit to a patient's bank account is less expensive. You may transfer money to your family members and friends all across the world using it. Venmo is preferred. The use case is that we needed to find a means to deliver money both nationally and internationally between people.
  • Make foreign payments.
  • Send money for pick-up or delivery to your home.
  • A prepaid smartphone may be reloaded.
  • Increase the number of transactions allowed.
  • Better marketing, to be honest, I had never heard of them before doing my investigation.
For almost a year, I've been utilizing the Xoom service. It performs admirably and is cheaper in comparison to other payment gateways. It does not impose a convenience fee when you transfer money straight from your connected bank account or Paypal Wallet. However, if you wish to transfer money using your credit or debit card, you will be charged a convenience fee. Overall, the money transfer/receiving service is nice and quick.
April 29, 2022

Xoom

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Xoom is a cheaper way to transfer money from a sender's debit or credit card to a recipient's bank account. It allows you to send money to your friends and family around the world. Preferable to Venmo. The use case is that we had to figure out a way to send money between people both domestically and internationally.
  • Send cash for pickup or home delivery.
  • Pay international bills.
  • Reload a prepaid mobile phone.
  • Better marketing, I really never heard of them before I researched.
  • Increase transaction limits.
  • Ensure communication about security policies and methods.
If you need to send money to international family or friends it is a good way of doing so for a less fee. If you want to send it national, PayPal may cover it.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have used this product to be able to pay some individuals on our team who may not be able to utilize regular PayPal service and it has worked very well for us. It has made payments easier and saved us a lot of money on fees by having straightforward pricing to lower the fees that we/our team members will have to pay.
  • Transparent fee structure
  • Easy to use and sends payments quickly
  • Simple to use
  • Lowering fees would be better, but the fees are still less than a lot of other alternatives that are out there.
I would definitely recommend this product if you are paying individuals in countries where it may be a bit harder to pay them.
Avinash Saklani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Xoom is a payment service offered by PayPal, which is a trusted company that is used across the globe. Xoom is a convenient way to send money to your known ones who are living in some other country. I used Xoom to receive my payment from my client on Fiverr. Xoom is almost used in more than 100+ countries and all of its services are available online and you do not have to personally reach the bank to perform the amount transaction. It gets a lot easier if you have an old verified account on PayPal, the amount transfer just takes a few minutes.
  • Transfer money directly from bank account.
  • Fastest way to transfer money
  • International Money Transfer
  • Verification of Accounts lacks sometimes.
  • Higher Convenience fee for transfer of money through credit/debit cards.
  • Transaction failures are high.
I have been using the Xoom service for more than one year. It works brilliantly and is cheap as compared to other payment gateways. It does not charge any convenience fee for transferring money directly from your linked bank account as well as from your Paypal Wallet. But it charges a convenience fee if you want to transfer money using your credit/debit card. Overall the service is good and fast for transferring/receiving money.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Xoom (a PayPal service) for performing international transfers. Due to its many options to send money to different countries in a quick and efficient manner, it has become a useful tool for us. It also offers many different variants for withdrawing money, which is handy for international organizations with offices all around the world.
  • Fast transfers
  • Easy to use
  • Many available countries to send money to, especially from the US.
  • It is more competitive when performing transfers from the US.
  • The exchange rates are sometimes not displayed in the interface.
  • Quite cumbersome process to verify your personal information.
Xoom is quite well suited if you are looking into doing money transfers that are affordable and fast, especially if those are coming from the United States (where Xoom is usually more competitive). Additionally, Xoom's integration with PayPal makes the tool quite a good choice if you are after an easy-to-use application.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used Xoom for payment transfers between businesses for payment of construction project invoices.
  • Customer Service
  • Prompt Paymnet
  • Reliable
  • Fast
  • Fraud Protection
Xoom works well for transferring money whether personal or for goods/services but there are limitations on amounts and timelines. Once it becomes more popular, I can see us using it more as others adopt and utilize the platform.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Xoom to settle bills and clear work-related expenses. Colleagues who travel a lot need to be reimbursed for their expenses - and we use Xoom to do that. This is particularly helpful as we have teams in more than 10 countries.
  • Same day delivery
  • Large coverage worldwide
  • Easy to use app
  • Large exchange markup compared to competitors.
  • Linking with PayPal balance is tricky.
  • Low daily limits
Xoom is suited to settle a large volume of payments across multiple countries. It is well suited when the workforce is spread across a wide geography. It is however not suitable in places where the workforce is present only in one country and settlement can happen along with the payroll cycle.
Samantha Huskey | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This service is extremely helpful and has allowed me to send funds to family, friends, and also fellow employees when needed quickly and even internationally. It helps our team to be able to share funds easily and quickly and directly to their debit card or bank account, a very convenient tool.
  • Quick transations
  • Works internationally
  • Reliable platform
  • Some destinations take longer to get delivered to.
  • Higher amounts of money are harder to transfer.
  • High fees when trying to add funds to new card.
Xoom has allowed us to have confidence in our money transactions, whether personal or for business. We know that they are secure and reliable, which offers a necessary peace of mind when it comes to finances. Some of the features with Xoom can be slightly harder to navigate and it requires a lot of verification, but that might just be why it's so secure!
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Xoom enables me to send both domestic and international funds quickly to my suppliers.
  • Make money transfer
  • Receive money from international clients and suppliers.
  • Pay my bills
  • The amount of money is limited for a transfer
  • Fees can be high sometimes (even higher than competitors)
  • It can take more than 5min sometimes
Xoom is really well to transfer money for my suppliers (I have suppliers in Africa and Asia), and it's fast. Moreover, I'm feeling totally confident using it as my data are protected with security thanks to the security encryption. It's less appropriate if you need to send a bigger amount of money, there is a limitation. And the exchange rate is not always the best compared to the competitors.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Xoom to transfer funds across different regions. We have a lot of foreign vendors, both regular and one time who needs payment in their local currency. The biggest problem that we face is time and Xoom is really fast and addresses that issue. The transaction fee is also the lowest as compared to other payment gateways.
  • Timely and fast transfer of money.
  • Low transaction cost for transfers.
  • Best in class support system.
  • Reach of Xoom to all destination should be made fast. Right now it is not the case.
  • Lot of personal information request from Xoom is sometimes irritating.
Xoom is well suited for the transfer of money to different countries with low transaction costs and fast transfer.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I had already been using PayPal for a very long time. I looked into ways to pay directly using bank accounts and Xoom seemed to do the trick. I found it easy to use and the customer support and the technical support are very good.
  • Customer support
  • Service
  • Ease of use
  • Technical help
  • More people need to know about it.
  • Awareness
  • Marketing
Because I had already been using PayPal for many years, it was easy to transition to Xoom, a PayPal Service whenever necessary. Sometimes there are users who do not have a Paypal account but want money or funds transferred. This seems to fit the bill. Also, the customer support and the technical support are both very good.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Xoom to send money to contacts and clients that are outside of the United States, specifically in Africa. Their fees are very reasonable and they have partnerships with many local foreign/exchange vendors to allow easy and safe ways to send money.
  • Transfer money from the U.S. to Africa.
  • Transfer money from the U.S. to Europe.
  • Many partnerships with local foreign exchange vendors to safely and easily send money.
  • They could increase the number local partners and banks that they work with.
  • They could increase then number of countries that they provide service to.
  • Their fees could always be even lower.
It is great to send money safely to Africa.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Xoom is used basically used for international transactions. But zoom is capable of transferring domestic and international funds both. The biggest advantage of using Xoom is that it is very fast, the transfer of funds is very quick, literally, it takes only minutes. As having an application makes things easier to use but the best part of Xoom is that the receiver does not need to install this app he will directly get the money in his bank account.
  • Very fast transfer and very secure as being of PayPal.
  • Receiver don't need to download the app or use Xoom.
  • It supports bank and debit card to transfer funds and same with the receiver.
  • No fixed fees structure
  • Sending funds to different countries takes different times.
  • Forex exchange rates are better than competitor.
Xoom can be used to pay international and domestic bills. Xoom is a great option for anyone who needs to send money internationally and wants it done quickly. One can send as low as $10 here. And also you can send high as $50000 in a day but for that obviously need some documentation that should be government-approved.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As a SaaS company, we want to be able to have our users have multiple ways to make payments. Xoom, a PayPal Service allows for these types of transactions can happen quickly, safely, and without hassles.
  • Online payments
  • Payments by phone
  • Send money to almost any bank account.
  • Occasionally, the app can be hard to use for customers that are not tech-savvy.
  • There is some missing functionality in the navigation.
  • There are not really any other things that you'd like to see done differently.
Xoom is a great tool to help our company offer different ways to get payments from our users. Occasionally, the app can be hard to use for customers that are not tech-savvy. There is some missing functionality in the navigation. There are not really any other things that you'd like to see done differently.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have used Xoom to transfer money internationally to family in Italy. It is one thing to transfer funds when you are in the United States, but it can be difficult for people abroad to receive money with traditional methods and Western Union can be a pain. Xoom allowed me to send money to family I have in Italy where they could get cash easily.
  • Transfer international funds
  • Easy online platform
  • Quick transfers
  • Cheaper fees.
Xoom allowed me to send cash online to family rather easily in Italy to their bank account. This was cheaper than paying international wire fees from my bank. It was easier than contacting my local bank to set up a wire as well. The other advantage is my family was able to find a location to get cash directly once I had sent the money.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it to make payments online and send money around the world. We address the problem of reducing paperwork and digitising administration. This would help us in quicker transactions and paying bills.
  • Upfront pricing
  • Send money to any bank account
  • Secure transactions
  • Quicker customer service would be better.
  • More promotion of the service.
It is suited to transfer money online, however, it won't allow transactions for a commercial purpose. The best part is that it reduces paperwork and makes money transfers safer, with no wait in lines.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it for payments. It helped a lot with our payment experience and it was easy to integrate it into our platform as it's easy to add it to the platform. Some use cases where we use it it's for paying into any currency the user wants without having to convert the money itself. Just pay through this service in your normal currency and the service takes care of the rest.
  • Payments
  • Exchange currencies
  • Currencies
  • Fast and safe payments
  • Add more providers to your reload service
For fast and secure payments this is the best choice. It's trusted by most of the banks so all transfers will work and there won't be any extra charges. Pay into your local currency and the rest it's taking care of, no need to worry about exchange currencies or any of that.
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