Perfecto tool for end to end incident management
Use Cases and Deployment Scope
Zenduty is an end-to-end incident management platform that helps provide real-time alerts about critical events from the infrastructure monitoring, ticketing and support systems. Zenduty also helps manage critical incidents. We can effectively delegate tasks and meet our SLAs with the help of Zenduty. It is also integrated with other monitoring and ticketing tools and helps Engineers, IT managers in streamlining incident related communications.
Pros
- Real time alerts on critical events
- Incidents management
- Tasks delegations and personalised communications
Cons
- Escalation option is limited, only straightforward top down even after re-assigning
- Override interface is confusing
- Lack of mobile app alerts and notifications
Likelihood to Recommend
Zenduty helps manage the incident alerts end to end. It can e integrated with Slack to alert the team. It's an easy to configure platform that trigger alerts such as datadog, aws cloudwatch, GCP, etc. Zenduty leverages data to perform rapid RCAs and helps reduce future incidents. It also helps in automated communications for accelerated and frictionless collaboration between support staff and subject matter experts.
