Item: Zenduty
Rating: 9
Author: Yatin Garg

Overall Satisfaction with Zenduty

Use Cases and Deployment Scope

Zenduty is an end-to-end incident management platform that helps provide real-time alerts about critical events from the infrastructure monitoring, ticketing and support systems. Zenduty also helps manage critical incidents. We can effectively delegate tasks and meet our SLAs with the help of Zenduty. It is also integrated with other monitoring and ticketing tools and helps Engineers, IT managers in streamlining incident related communications.

Pros and Cons

Pros

Real time alerts on critical events
Incidents management
Tasks delegations and personalised communications

Cons

Escalation option is limited, only straightforward top down even after re-assigning
Override interface is confusing
Lack of mobile app alerts and notifications

Most Important Features

Integration with tools such as Slack for real time updates
Personalised tagging and real time notifications flow
Centralised dashboard with a customised view to track progress
Easy to login using single sign on

Return on Investment

Decreased incidents by 40%
Decrease in incident resolution and escalation time by 50%
Increase in CSAT score by 40%

Alternatives Considered

OpsGenie and Splunk On-Call

Zenduty helps realise tangible impact of the incident resolution by detailed demos.
Zenduty pricing is highly competitive and customised compared to other competitors.
Zenduty tech support team is easily reachable and helps address any queries/ concerns on priority.
Zenduty integration is super quick and easy. Zenduty can also be integrated with other tools such as Slack, gmail for real time updates.

Key Insights

Do you think Zenduty delivers good value for the price?

Yes

Are you happy with Zenduty's feature set?

Yes

Did Zenduty live up to sales and marketing promises?

Yes

Did implementation of Zenduty go as expected?

Yes

Would you buy Zenduty again?

Yes

Other Software Used

Slack, Mailchimp, Datadog

Likelihood to Recommend

Zenduty helps manage the incident alerts end to end. It can e integrated with Slack to alert the team. It's an easy to configure platform that trigger alerts such as Datadog, aws cloudwatch, GCP, etc. Zenduty leverages data to perform rapid RCAs and helps reduce future incidents. It also helps in automated communications for accelerated and frictionless collaboration between support staff and subject matter experts.

Zenduty Feature Ratings

Comments

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Perfecto tool for end to end incident management