YesInsights

YesInsights is a versatile survey tool designed to help businesses gather valuable feedback from their customers, clients, and prospects. It offers simple one-click surveys and Net Promoter Score (NPS) surveys that can be delivered via email or embedded on websites. According to the vendor, YesInsights is suitable for businesses of all sizes and is utilized by marketing professionals, customer success teams, product managers, e-commerce businesses, and SaaS companies to gain insights and improve customer engagement.

Key Features

Simple one-click surveys: YesInsights offers businesses the ability to gather feedback through simple one-click surveys. These surveys can be easily delivered via email or embedded on websites, allowing respondents to provide feedback with just one click, as claimed by the vendor.

NPS surveys: YesInsights provides Net Promoter Score (NPS) surveys, which enable businesses to measure customer satisfaction and loyalty. These surveys help companies understand their customers' likelihood to recommend their products or services to others, allowing for proactive measures to improve customer engagement, according to the vendor.

Email Surveys: YesInsights allows businesses to send one-click surveys to customers or subscribers directly from their inbox. These surveys seamlessly integrate with popular email marketing services, simplifying the survey distribution process and enabling businesses to gather feedback from their email audience without requiring them to visit a separate survey page, as stated by the vendor.

Website Surveys: With YesInsights, businesses can survey visitors and users while they actively use their website. This feature helps companies understand their visitors' expectations, needs, and objections, enabling them to improve the user experience. By targeting specific pages and behaviors on their website, businesses can ask relevant questions and gather accurate feedback, according to the vendor.

Integration with email marketing services: YesInsights seamlessly integrates with popular email marketing services, allowing businesses to send surveys using their preferred email tool. Users can also use their personal email service or paste the survey anywhere on the web. Additionally, YesInsights offers integration with Zapier, enabling users to create Zaps with over 750 third-party apps for seamless software integration, as claimed by the vendor.

Customizable landing page and automated follow-up email: After respondents click on a survey, YesInsights provides the option to gather additional insights with a customizable landing page. Users can ask open-ended questions on the landing page to collect deeper feedback and insights. YesInsights also allows for the triggering of automated follow-up emails, which can be used to send rewards, close deals, or include other call-to-action messages, according to the vendor.

Real-time feedback analysis: YesInsights organizes survey responses in a simple chart, making it easy for businesses to analyze feedback and make informed decisions. Users are notified in real-time when someone answers a survey, providing actionable data quickly and efficiently. The platform eliminates the need for manual data collection and analysis, saving businesses time and effort, as claimed by the vendor.

Website widget survey: YesInsights offers a website widget survey feature that allows businesses to ask questions to visitors anywhere on their website. This feature enables companies to understand visitor needs, uncover roadblocks, measure trust, and tailor visitor experiences accordingly. Users can embed a JavaScript snippet provided by YesInsights into their website to start collecting feedback in minutes, according to the vendor.