Name: YesInsights
Author: YesInsights

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Live Chat

Web and Video Conferencing

Customer Support

Academic Advising

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enterprise Legal Management

Meeting Management

Workflow

Enterprise

Accounting

Crypto Asset Management

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Consulting and Advisory Services

Data Center Virtualization

Fraud Detection

Graph Database

IT Asset Disposal

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Managed Hosting

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Network Traffic Analysis (NTA)

SaaS Management

Security Analytics

Software-Defined WAN

System Monitoring

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Computer-Assisted Translation

Content Management

Contest Management

Customer Journey Mapping

Digital Asset Management

Email Marketing

Headless CMS

Marketing Automation

Press Release Management

Product Information Management (PIM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Call Recording

Customer Communication Management

Customer Relationship Management (CRM)

Quote to Cash

eCommerce Analytics

Sales

Camp Management

Clinical Data Management

Dental

Financial Services CRM

Internet of Medical Things

Loan Servicing

Patient Engagement

Warranty Management

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YesInsights is a versatile survey tool designed to help businesses gather valuable feedback from their customers, clients, and prospects. It offers simple one-click surveys and Net Promoter Score (NPS) surveys that can be delivered via email or embedded on websites. According to the vendor, YesInsights is suitable for businesses of all sizes and is utilized by marketing professionals, customer success teams, product managers, e-commerce businesses, and SaaS companies to gain insights and improve customer engagement.

## Key Features

**Simple one-click surveys**: YesInsights offers businesses the ability to gather feedback through simple one-click surveys. These surveys can be easily delivered via email or embedded on websites, allowing respondents to provide feedback with just one click, as claimed by the vendor.

**NPS surveys**: YesInsights provides Net Promoter Score (NPS) surveys, which enable businesses to measure customer satisfaction and loyalty. These surveys help companies understand their customers' likelihood to recommend their products or services to others, allowing for proactive measures to improve customer engagement, according to the vendor.

**Email Surveys**: YesInsights allows businesses to send one-click surveys to customers or subscribers directly from their inbox. These surveys seamlessly integrate with popular email marketing services, simplifying the survey distribution process and enabling businesses to gather feedback from their email audience without requiring them to visit a separate survey page, as stated by the vendor.

**Website Surveys**: With YesInsights, businesses can survey visitors and users while they actively use their website. This feature helps companies understand their visitors' expectations, needs, and objections, enabling them to improve the user experience. By targeting specific pages and behaviors on their website, businesses can ask relevant questions and gather accurate feedback, according to the vendor.

**Integration with email marketing services**: YesInsights seamlessly integrates with popular email marketing services, allowing businesses to send surveys using their preferred email tool. Users can also use their personal email service or paste the survey anywhere on the web. Additionally, YesInsights offers integration with Zapier, enabling users to create Zaps with over 750 third-party apps for seamless software integration, as claimed by the vendor.

**Customizable landing page and automated follow-up email**: After respondents click on a survey, YesInsights provides the option to gather additional insights with a customizable landing page. Users can ask open-ended questions on the landing page to collect deeper feedback and insights. YesInsights also allows for the triggering of automated follow-up emails, which can be used to send rewards, close deals, or include other call-to-action messages, according to the vendor.

**Real-time feedback analysis**: YesInsights organizes survey responses in a simple chart, making it easy for businesses to analyze feedback and make informed decisions. Users are notified in real-time when someone answers a survey, providing actionable data quickly and efficiently. The platform eliminates the need for manual data collection and analysis, saving businesses time and effort, as claimed by the vendor.

**Website widget survey**: YesInsights offers a website widget survey feature that allows businesses to ask questions to visitors anywhere on their website. This feature enables companies to understand visitor needs, uncover roadblocks, measure trust, and tailor visitor experiences accordingly. Users can embed a JavaScript snippet provided by YesInsights into their website to start collecting feedback in minutes, according to the vendor.

Easy-to-Use Interface: Reviewers have consistently praised the user interface of YesInsights, with many stating that it is very easy to use and navigate. The software's clear differentiation of each area and the presence of shortcuts have made performing tasks effortless for users.

Smooth User Experience: Many reviewers have expressed their satisfaction with the smooth user experience provided by YesInsights. They appreciate the clear and easy-to-follow instructions, which not only make it simple for them to use but also enable them to easily train others on how to use the software effectively.

Efficient Feedback Collection: Users have appreciated the method used by YesInsights to receive and collect feedback through NPS surveys. This approach has made it easier for customers to quickly answer surveys, resulting in faster feedback collection for businesses using the software.

Limited Pricing Options: Some users have expressed concerns about the pricing options offered by YesInsights. They feel that the cost can be high, especially if they require unlimited surveys. However, others believe it is worth the investment due to the extensive features provided.

Perceived Lack of Unique Email Service: A few reviewers have mentioned that YesInsights' email service is similar to what other competitors offer in the market. While this may not necessarily be a negative aspect, some users were hoping for more unique and innovative features in this area.

No Specific Dislikes Mentioned: Many reviewers have stated that they have not encountered any specific dislikes or issues with YesInsights. This indicates overall satisfaction with the software as it is easy to use, affordable, and provides reliable results.

YesInsights has proven to be a valuable tool for businesses and organizations looking to gather feedback and improve customer satisfaction. Customers and employees have successfully utilized YesInsights to conduct both internal and external surveys, allowing them to gauge customer satisfaction levels and employee engagement. By accessing priority drops for customer feedback on programming, events, and desired products, users have found it easier than ever to collect opinions and insights from their target audience.

The software's user-friendly interface and seamless integration into emails have made it incredibly easy for users to create and distribute surveys, resulting in valuable feedback for improving their businesses. This has been particularly beneficial for organizations looking to gather customer opinions on their services or new product features. One user, in particular, needed to collect customer opinions on their newest product, and they found YesInsights to be a simple and smooth solution for sharing surveys with clients. As a result, they experienced a higher response rate and obtained valuable information that informed their decision-making process.

In addition, YesInsights has gained recognition through articles in publications like Forbes, leading many businesses to give it a try. These users found the decision to use YesInsights worthwhile as it provided them with necessary insights into their businesses, enabling them to make data-driven improvements. Overall, YesInsights has become a go-to tool for businesses seeking qualitative data from their customers and employees to enhance satisfaction levels and make informed business decisions.

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Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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What is YesInsights?