Chat reporting
Standard or customizable reports with user engagement metrics.
Cat avg: 8
Top Performing Features
Chat and web analytics
Analytics that enable the tracking of user website visits and chat box interactions.
Cat avg: 7.8
Chat history and transcripts
Enables users to visualize past conversations and notes.
Cat avg: 8.2
Zendesk Chat Features from Reviews
Chat Analytics and Reports
Analytics and reporting on web visitors' activities and interactions with customer service representatives.
8.4+5%
Chat history and transcripts
Enables users to visualize past conversations and notes.
Category average: 8.2
Chat reporting
Standard or customizable reports with user engagement metrics.
Category average: 8
Chat and web analytics
Analytics that enable the tracking of user website visits and chat box interactions.
Category average: 7.8
Zendesk Chat Features from the Vendor
Additional Features
Vendor-contributedCustomizable chat windows to suit your branding
Analytics of visitors such as countries, page they are on
Use smart triggers to initiate chats with visitors
Create shortcuts for repetitive response to visitors
Create different groups to organize customer support agents
Set up operating hours of chats
Hide chat window on website when offline
Advanced analytics of agent performance and chats
Export chat transcript for references or training purposes
File transfer during chat
Integration with CRM (Zendesk, Salesforce, ZohoCRM)
Available in Android, iOS apps