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Zendesk Chat Pricing

Rating: 8.3 out of 10
Score
8.3 out of 10

Zendesk Chat Pricing Plan Options

Zendesk Chat has 4 pricing plans(s), starting at $11.2. Available deployment types include saas. Review pricing options and learn more about the product to determine which plan is right for you. A free version and a free trial are available for Zendesk Chat.

Plans

Lite

$0
per user
Cloud

Basic

$14
per user
Cloud

Advanced

$25
per user
Cloud

Premium

$55
per user
Cloud

Additional Pricing Information

The pricing above is price per user per month. You will get a discount when you opt for annual payment.

For the latest information on pricing, visit the Zendesk Chat official pricing page

Alternatives for Zendesk Chat

Comparing pricing options side-by-side gives you clearer context on total cost so you can confidently choose the product that best fits your needs and budget. Compare Zendesk Chat pricing to the most common alternatives, backed by TrustRadius buyer data.

Olark logo

Olark

Rating: 10 out of 10

Starting at: $19.00

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LiveChat logo

LiveChat

Rating: 7.1 out of 10

Starting at: $25

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Engage Live Sales Dashboard logo

Engage Live Sales Dashboard

Rating: 10 out of 10

Starting at: $7.00

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Support Options for Zendesk Chat

Support options are essential to consider when selecting a product because they directly affect issue resolution, team adoption, time-to-value, and lower downtime. Learn more about the support options that Zendesk Chat offers for its pricing tiers below.

FeatureFreePaid
Live ChatAvailableAvailable
EmailAvailableAvailable
FAQ/KnowledgebaseAvailableAvailable
Social MediaAvailableAvailable
Video Tutorials / WebinarAvailableAvailable

What customers say about Zendesk Chat pricing

Real feedback from verified users about Zendesk Chat's pricing and value

Rating: 10 out of 10

“While it is a little more expensive than its competitors, it offers all of the bells and whistles for one price.”

View full review
PR
Phil Reichner
Marketing and Communications Manager in Marketing at CMS Imaging, Inc (51-200 employees, 3 years experience)
Incentivized
Rating: 9 out of 10

“I do know that as Zopim is available only to our Pro subscribers (mid level subscription), we do have many customers upgrade from Standard to Pro just to be able to get immediate support via live... … There are better options for small businesses that are less expensive or free.”

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Verified User
Incentivized
Rating: 7 out of 10

“I'm not sure if the cost is worth it, as we decided not to shell out that much money for it. … I wish that it wouldn't cost so much to access those premium features.”

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Verified User
Incentivized
Rating: 8 out of 10

“The plan I am on lacks features and customizability Would love reminders when tickets are not answered Would love to have external users have licenses for free so we can effectively communicate with... … I haven't used this feature as my plan is a lower tier.”

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Verified User
Incentivized
Rating: 6 out of 10

“I have found other affordable options that provide some of the features they do, and since I am a small business staying within budget is very important.”

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Verified User
Incentivized