Video screen sharing
Users are able to share their screens with other meeting participants on video conference calls.
Cat avg: 7.5
Top Performing Features
Instant messaging
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Cat avg: 8.4
Call recording
Automatic recording of inbound and outbound calls
Cat avg: 7.8
Audio conferencing
Audio conferencing credentials for all on the system.
Cat avg: 7.9
Worst Performing Features
Directory of employee names
Voice directory of all employees for self-service dialing
Cat avg: 8.2
Message alerts
Receive SMS and email message notifications for voice and fax messages
Cat avg: 8.1
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Cat avg: 7.2
Zoom Phone Features from Reviews
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
9.0+18%
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 7.4
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.2
User templates
Create and apply batch configurations to multiple users at once
Category average: 7.2
Call reports
Historical call analysis and trending metrics
Category average: 7.9
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.2
Call Management
Customized phone system settings
8.6+8%
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8
Call recording
Automatic recording of inbound and outbound calls
Category average: 7.8
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.5
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.1
VoIP system collaboration
Team collaboration via cloud phone system
9.5+22%
Video conferencing
Built-in video conferencing capabilities
Category average: 8.2
Audio conferencing
Audio conferencing credentials for all on the system.
Category average: 7.9
Video screen sharing
Users are able to share their screens with other meeting participants on video conference calls.
Category average: 7.5
Instant messaging
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Category average: 8.4
Mobile apps
Apps are compatible with mobile devices.
9.3+16%
Mobile app for iOS
App for iPhone and iPad
Category average: 8
Mobile app for Android
Android app
Category average: 8
Zoom Phone Features from the Vendor
Cloud PBX
Vendor-reviewedHosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
User templates
Create and apply batch configurations to multiple users at once
Call reports
Historical call analysis and trending metrics
Directory of employee names
Voice directory of all employees for self-service dialing
Call Management
Vendor-reviewedAnswering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Call recording
Automatic recording of inbound and outbound calls
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Call screening
Ability to block numbers or send calls directly to voicemail
Message alerts
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Vendor-reviewedVideo conferencing
Built-in video conferencing capabilities
Audio conferencing
Audio conferencing credentials for all on the system.
Video screen sharing
Users are able to share their screens with other meeting participants on video conference calls.
Instant messaging
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Vendor-reviewedMobile app for iOS
App for iPhone and iPad
Mobile app for Android
Android app
Additional Features
Vendor-contributedOnline Fax