Overview
What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone…
Zoom Phone is excellent Cloud-Based VoIP
So glad we switched to Zoom Phone!
Why Zoom Phone is the best option?
Zoom vs Other Meeting Apps
One interface product that has all features needed
Zoom in the Legal Vertical
Global launch Zoom Phone
Zoom Phone has been a reliable resource with a really great pricing structure
Zoom Phone is a plus
A excelent option cloud Phone System nowadays
Zoom Phone Review
Zoom Phone Satisfaction
Game Changing System...Don't Waste Your Time Looking at the Others
Hold a Business Meeting From the Palm of Your Hand With Zoom Phone
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Mobile app for iOS (16)10.0100%
- Answering rules (15)10.0100%
- Call recording (17)9.898%
- Directory of employee names (15)9.393%
Reviewer Pros & Cons
Pricing
What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Google Voice?
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
What is Grasshopper?
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 9.9Hosted PBX(9) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 9.6Multi-level Interactive Voice Response (IVR)(10) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 9.2User templates(11) Ratings
Create and apply batch configurations to multiple users at once
- 9.2Call reports(14) Ratings
Historical call analysis and trending metrics
- 9.3Directory of employee names(15) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 10Answering rules(15) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 9.8Call recording(17) Ratings
Automatic recording of inbound and outbound calls
- 9.9Call park(12) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 9.7Call screening(14) Ratings
Ability to block numbers or send calls directly to voicemail
- 9.7Message alerts(14) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 9.6Video conferencing(15) Ratings
Built-in video conferencing capabilities
- 9.6Audio conferencing(15) Ratings
Audio conferencing credentials for all on the system.
- 9.8Video screen sharing(15) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 9.6Instant messaging(12) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 10Mobile app for iOS(16) Ratings
App for iPhone and iPad
- 10Mobile app for Android(12) Ratings
Android app
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoom Phone?
Zoom Phone Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Zoom Phone Screenshots
Zoom Phone Integrations
- Microsoft Teams
- Slack
- Tray.io
- Smarsh for Phone
- Chorus for Zoom Phone
- Theta Lake for Zoom Phone
Zoom Phone Competitors
Zoom Phone Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(80)Attribute Ratings
Reviews
(1-18 of 18)Zoom Phone review
- Ease of use
- Customizable options and settings
- Reliability
Zoom Phone is excellent Cloud-Based VoIP
- Call routing for main numbers without needing call center software
- Transcription and emailing of voice mails
- Full functionality on cell phones
- Easy porting and implementation
- Intuitive for staff to use
- Call quality when there is not a good internet connection can be spotty
- Looking up staff members seems to require one click more than I'd like
So glad we switched to Zoom Phone!
- Transfers calls to cell phones seamlessly
- Easy to set up
- Great support from Zoom
- Easy to see voicemail and missed calls notifications
- Sometimes we have to enter a number before the call connects on our cell phone.
Why Zoom Phone is the best option?
- Escalate from Chat to Call with one click
- Calls to our clients throughout LATAM
- Call transfers between extensions
- It would be interesting if in the future there was a version of Zoom Phone IN-SITU to reduce broadband use
Zoom vs Other Meeting Apps
- Screen Sharing - Portion of the screen
- Universal accessibility
- Ease of use and not being complicated
- Setup
- Integrating into 365 better
- Documentation
One interface product that has all features needed
- multiple communication features within one app
- provides leadership with data and analytics for their team
- works well with after-hours call queues
- Chat notifications can easily be missed because alerts and notifications do not always appear
Zoom in the Legal Vertical
- Integrates with our Outlook
- Chat and Phone are easy to use
- adhoc meets and scheduled meetings are just a few steps to get started and scheduled
- would love to see more audio meeting features
- exchange online features...calendar sync
Global launch Zoom Phone
- Implementation
- Posting of numbers
- Troubleshooting issues
- Billing
- Some technical issues
- Easy to use
- Quick response for support issues
- Easy to add and remove users
- I would like better reporting capabilities that update live
Zoom Phone is a plus
- Audio quality
- Video quality
- Screen share
- Better signal at times
- Faster speeds use
A excelent option cloud Phone System nowadays
- Good sound.
- Easy to use.
- Efficient use of the network.
- Easy interface.
- More integration with OnPremise PBX.
- Recycling of DIDs is very difficult for users to handle.
- Advanced switch features have yet to be implemented.
Zoom Phone Review
- High Quality Audio & Video
- Easy Switching between Audio & Video devices
- The Invitaion option wher you call someone is pretty neat.
- The feature where you get a mail when someone joins your meeting is very useful
- I always wanted a better message window in Zoom
- I think the window rezising functionality can improve
- More filters
Zoom Phone Satisfaction
- Transferring calls
- Caller ID
- You can see who is taking each call
- We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
- It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.
Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
- Call quality
- Reporting
- Ease of Use
- Number Porting
- Innovation
- Support
- Desk phone features
- Canned Reports
Hold a Business Meeting From the Palm of Your Hand With Zoom Phone
- Easy to use
- Stylish design
- High quality audio
- Zoom's questionable security
- Difficulty multitasking
- Screen sharing issues
Fantastic VOIP System for Remote Work
- Transcribes voicemails. Great for those verbose folks that leave long voicemails.
- Loud and clear volume quality! Great in a busy office with lots of people talking.
- Easy to keep track of who has called me. Has Caller ID which is helpful.
- I've had some slowdown on calls.
- Would like caller ID when someone is calling rather than just in my call history.
- Ability to use the numpad to dial numbers. Have to click the numbers instead of typing them in.
the greatest soft phone on the market!
- No need for a cell phone.
- Record messages into texts on the app.
- Excellent connectivity.
- Find a way to synchronise the app on the phone and the app on the computer.
- Integrating with Salesforce is not user friendly.
- Porting takes too long from the carrier to Zoom.
We switched to Zoom and haven't looked back!
- Ease of Use
- Ease of Management
- Reliability (except for that first week of COVID panic!)
- Phone routing features and flexibility
- IT Integrations and Automations
- Voicemail handling for queues and groups can't have their own shared voicemail box.
- They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
- Does not yet support texting.
- I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
- You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
- The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
- When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
- I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.