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zoovu

Score7 out of 10

2 Reviews and Ratings

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Community insights

TrustRadius Insights for zoovu are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users have made several recommendations for the Zoovu Assistant based on their experience with the tool in e-commerce companies. The most common recommendations include testing the program for performance and positive results, letting consumers have control over selectors, and creating a roadmap and timeline for changes.

Regarding testing, users suggest trying out the Zoovu Assistant to assess its effectiveness in collecting data and increasing conversion rates. By conducting thorough testing, companies can evaluate the tool's performance and determine whether it aligns with their objectives.

In terms of user control, it is recommended to avoid adjusting selectors solely to fit business needs. Users advise allowing consumers to have control over selectors, as this increases the tool's usability and provides a more personalized experience.

Additionally, users advise creating a roadmap and timeline to guide the implementation of changes based on performance evaluation and testing new questions. This approach ensures that modifications are planned and executed strategically, leading to continuous improvement of the Zoovu Assistant.

Furthermore, users praise the sales and implementation teams for their exceptional work and their focus on ensuring successful utilization of Zoovu's offerings.

Reviews

1 Review

zoovu: Helping us Provide Customers with Customized Product Solutions

Rating: 7 out of 10

Use Cases and Deployment Scope

We're using zoovu as a guided-selling tool on our site to provided customized product solutions for customers.

Pros

  • Able to make very specific, customized product solutions for customers
  • Decent customer support
  • Fairly easy to stylize each assistant for brand

Cons

  • Metrics are lacking in my opinion- sales attribution for every product clicked on (and don't have a way to truly track real conversion)
  • Learning the backend setup has a learning curve I've found - would recommend starting/learning with a very simple assistant. Ours was complex and took many, many months to complete.

Likelihood to Recommend

When we researched similar tools out there, we decided to go with zoovu due to price and also felt it could do what we wanted it to do. But honestly not sure I would recommend as it's not very intuitive.
VU
Verified User
Director in Marketing (1-10 employees)
Vetted Review
zoovu
1 year of experience