Overall Satisfaction with 17hats
We use it for many things but mainly to create online agreements that can easily be signed electronically by our clients, as well as invoicing. Once we got a handle on the platform, we started to integrate it more onto our website like lead capture forms which help automate our sign-up and price inquiry process. For example, someone completes a website quote form on our form, we program it to automatically send them our online questionnaire so we can then provide a direct quote. We do this for different services. We also use it for time tracking for clients who need hourly work done.
- Creating online questionnaire
- Cheaper credit card charges
- Ability to tweak their questionnaires a bit more
17hats Feature Ratings
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Problems get solved
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
No - If I am paying a monthly subscription for a product, I expect all kinds of support to be part of the package. It is not fair or affordable for small businesses to not get the support they need for a product they are shelling out for.