A protection tool that delivers what it promises and seeks constant improvement
August 12, 2022

A protection tool that delivers what it promises and seeks constant improvement

Rodrigo Rosa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with Adaptive Defense 360 / WatchGuard EPDR

We have been using the product since when Panda Security company had the server-client-based version. We looked at the growth and progress of the cloud-based solution and saw that many issues were being resolved with faster updates and efficient technical support. After the acquisition of the company Panda by WatchGuard, we felt the professionalization of the services offered and also the improvement of the technical support. The cloud-based solution needs to improve on faster detection of files that are not malicious, but the tool ends up blocking. We have to add a lot of exceptions in the control panel. Anyway, we continue to use and recommend this solution to our customers!
  • Blocking possible intrusions
  • Detection of viruses and malicious software
  • Phishing Blocks
  • Blocks many non-malicious software, some even known
  • Excessive intrusion detections, but no source detail or cause
  • Greater control of stations, such as temporarily disabling isolated protections directly from the console via buttons
  • Reduction in the number of interventions on computers with malicious file infections
  • Reduction in the time of supervision of internet browsing by employees
  • Peace of mind knowing that our computing environment is protected and customers and suppliers will not receive infected files

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As mentioned before, some improvements need to be implemented, but they take time. A few details on the dashboard will be important, perhaps a remote access tool built into the dashboard and a risk analysis report that we can present to the cybersecurity team.
It has improved our control over the use of computers owned by the company, brought more peace of mind in knowing that they are protected, and also made employees more focused on work with restrictions on access to internet browsing. The cloud control panel helps to have real-time information and helps in making decisions about network security and implementing future improvements.
No tool is perfect, however, with the ease of updates and bug fixes in the cloud solution, it's easier to locate a problem and for the technical team to release a patch update. In this way, we feel safe in using and recommending the tool. However, in companies that do not have clear rules and information security standards, where users access content without company supervision, using the product may not make sense.

Watchguard Endpoint Security Feature Ratings

Anti-Exploit Technology
Endpoint Detection and Response (EDR)
Centralized Management
Malware Detection