Platform designed for users and developers not for merchants teams
March 05, 2026

Platform designed for users and developers not for merchants teams

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Magento Enterprise

Overall Satisfaction with Adobe Commerce

We have previously worked with Adobe Commerce (Magento) to sustain and audit websites of clients. For most, it is the primary ecommerce selling platform they use and they often wish to migrate to competitor in the market, Shopify. Adobe Commerce allows our merchants to retail products with comprehensive rules, logics and operational flows.

Pros

  • Server flexibility and reliability
  • No down time
  • Advanced functionalities

Cons

  • Hard to maintain
  • Ease for technical debt to accumulate over time
  • Not super customisable or built for merchant ease
  • Mostly, features are slow to launch so it is hard to keep pace with others in the marketplace loosing merchants revenue
  • The system is comprehensive and has little down time or errors which ensures merchants can keep transacting reliably
  • It can handle large volumes of traffic well
It is a great platform for developers to work on. However, it is not so good for the merchants who are limited with options and need most things custom coded. Most features and changes are slow to deploy and change which is frustrating. So the platform is very useable for customers and developers but not ideal for the internal merchant team
  • Shopify
  • Shopify Plus
  • Shopify Flow
  • WooCommerce
WooCommerce is unreliable and often has a lot of downtime and issues. Shopify is a lot more reliable, scalable and offers a lot of features out of the box or with easy and well-vetting apps and plugins. I would suggest that unless there is a very clear limitation of Shopify or Shopify Plus, perhaps around markets, B2B or the product structure, that most merchants are better to use this over Adobe Commerce.

Do you think Adobe Commerce delivers good value for the price?

No

Are you happy with Adobe Commerce's feature set?

No

Did Adobe Commerce live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Commerce go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Commerce again?

No

Adobe Commerce allows merchants to be able to develop on their stores with a lot of flexibilities to rules and logic. It integrates well with other platforms to be able to monitor and track results. It has advanced markets setup for location based rules.
Unfortunately we see a lot of merchants move away from it as the cost of upkeep is too high ~ custom features and changes take a long time to deliver and a high cost.

Adobe Commerce Feature Ratings

8.2
Product catalog & listings
9
Product management
9
Branding
9
Mobile storefront
9
Visual customization
6
CMS
7
8.0
Abandoned cart recovery
8
Checkout user experience
8
9.0
eCommerce security
9
8.0
Promotions & discounts
8
SEO
8
7.4
Multi-site management
8
Order processing
8
Inventory management
7
Shipping
8
Custom functionality
6

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