Akken review from a 16 year recruiter and owner
September 19, 2014

Akken review from a 16 year recruiter and owner

Jamie Burchell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with AkkenCloud

We are an IT and engineering staffing firm. We use the product as our applicant tracking system. As well as our email interface. We use Akken as our one source business APS and web site.
  • The email interface is easy to use. I'd prefer if it pushes the email quicker. But it works well.
  • The job posting to website interface and ability is very easy and works extremely well.
  • The candidate and client database is very easy to use and works perfectly. The tie in from company to contact to job order is very easy.
  • When a candidate applies via applicant tracking, there is a glitch that you have to submit that candidate a different way than other candidates by using the applied function, then submitting from there. That is a glitch that should be fixed. You should be able to submit the same way and allow the system to track that he was a candidate from applicant tracking.
  • The new alerts from notes works well. The only change I would make is it is rather slow to attach a note now since the new messages have been added to notes.
  • Email should be a bit quicker. Rather than going to the server every 5 minutes, it should pull much quicker. That ability is rather easy to fix. Especially since we receive emails on our phone much quicker than we receive from Akken.
  • Better applicant tracking. Works extremely well to keep our candidates organized and easily submit and track our candidates through the interviewing process.
  • Employees and on point quicker. They have a task bar to accomplish every day.
  • The increase in resumes coming from our website has been unbelievable since we added the ability to publish our job orders from Akken to our site.
We preferred the ability to go with Mac computers. That was the number one selling point for us. Besides that we liked the ease of the product. The email interface looked exactly like Outlook. The calendar the same. The price was also a big selling point. It came in slightly cheaper than Bullhorn and other systems and in our opinion a better product.
We are very likely to renew. If there was one reason why I wouldn't it is the reporting section. Running reports in Akken is cumbersome compared to Bullhorn. I would like the ability the pull up a report that states the number of calls my people are making. It's difficult to do in Akken. This would be the only factor in us not renewing.
Akken works very well with every browser, which is a huge selling point for us since we are a Mac shop. The selling point I would add is that it works better on Firefox, which is one of the most secure browsers on the internet. Bullhorn and other competitors do not work on Firefox.