Great PMS and Case management software including for Legal Aid.
April 01, 2021

Great PMS and Case management software including for Legal Aid.

Adrian Barker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ALB Legal Software

ALB brought us up to date with modern processes. The old system was hard to develop workflows to the extent that changes were seldom made. The Document History aspect, especially now that we have taken the pdfDocs integration means running paperless files is possible. Print volumes are drastically lower.

Perhaps the biggest benefit is that it is a true one-stop-shop for a legal firm with a variety of needs. We have no need to run a PMS system from one vendor, conveyancing from another, family another... then think about layering Legal Aid.

Overall/Benefits:
It took a considerable length of time to get the software ready and installed for deployment. 2+ years in our case for first making contact. In fairness to Advanced, we were in a position where we could wait and take our time. As a result we wanted the product to be 'just so' for our needs. We worked with Advanced to make it happen. Had there been more urgency and a willingness on our side to make a few more compromises this could undoubtedly have been faster. Advanced were of course keen to get us up and running but equally cautious on our behalf; no-one benefits from a failed PMS rollout.

Why:
Other products which would have been a one-stop-shop solution for us would have also broken the bank. Some were asking for compromises that were too great. Others would have resulted in a fragmented implementation from different providers that we would have only considered as a last resort.
  • Document managment.
  • Wide range of workstreams.
  • Development tools.
  • We are thriving.

Do you think ALB Legal Software delivers good value for the price?

Yes

Are you happy with ALB Legal Software's feature set?

Yes

Did ALB Legal Software live up to sales and marketing promises?

Yes

Did implementation of ALB Legal Software go as expected?

Yes

Would you buy ALB Legal Software again?

Yes

It has all you need built in right out of the box with all the core features you'd expect; Client Matter Inception process, Time Recording, Diary, Customisable Workflow modules, Billing, etc. Then there's all the extra modules which other products don't necessarily have; Wills and Deeds databases, Purchase Ledger (Accounts and Cashiers love everything to do with the accounts side), Laserform Integration, pdfDocs integration, OverVu integration for easy reporting.

Inevitably there will be compromises as with any piece of software. Especially one that covers off so many angles. The development tools could be stronger, the way addresses are handled seems to me to be overly complex. Having said that though, the software's primary purpose is to help Fee Earners and support staff provide services to clients and it does this admirably. You can't expect Visual Studio. I've seen users make a mess of the simplest of address databases with strong training provided so it might not be to my taste but I imagine they didn't develop it for fun.

My biggest gripe with the software is that some errors look severe. Other software would trap them in a more gentle manner. However, users quickly adjust to this and Advanced do some very clear monitoring to reduce them as the product mores forward.