ALB Legal Software: all-in-one solution with room for improvement.
September 18, 2020

ALB Legal Software: all-in-one solution with room for improvement.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ALB Legal Software

ALB Legal Software is being used primarily in the legal department right now, but certain features and data/reports branch out to other departments. The business problem it solves in its simplest form is having a centralized platform and database to store all documents for discovery, time tracking, appointments, expenses, charges, etc. It's a more centralized solution versus older legacy products or methods.
  • Document storage and retrieval seem to work well. Loading documents, archiving them, and retrieving them, etc.
  • Time recording is also a useful feature as well as a little more intuitive than you'd expect.
  • Integrating legal accounting has been a great feature as well.
  • At times the dashboard and User Experience and User Interface do not follow a logical pathway. It can be confusing at times, but not extremely detrimental.
  • The client portal has also experienced some issues with the User interface and user experience functions as well.
  • Overall it has had a positive ROI, mostly in terms of reducing time spent searching for documents and inaccurate timekeeping. It's made things more exact and precise. These all add up to reduced waste in time and money.
  • As mentioned, some dashboards are not as intuitive as you'd expect so some time can be wasted on navigating screens and filters.
ALB Legal Software is a more efficient product than MyCase and PracticePanther mostly for the integration it allows and the "all in one" approach that it takes. It takes several different areas and functions of legal practice and puts in one platform eliminating the need to leverage 2-3 platforms sometimes i.e. timekeeping, document management, mobile access, client portal, etc. Keeping it under one roof helps.
The support, if we are talking about technical support with the product itself when issues arise, is average. It's not terrible, but not great either. It is average and what you might expect. Some issues are delayed in getting responses and we constantly have to be upgrading to higher tiers or developers. Some responses are quick though. Response time could be improved, much like other organizations.
The usability is slightly above average. The all-in-one approach has been great and useful, but some of the functionality and user experience and user interface issues can affect usability. Some might be nitpicky, but not following logical pathways or ones that may pose issues for those that have disabilities can really create issues.

Do you think ALB Legal Software delivers good value for the price?

Not sure

Are you happy with ALB Legal Software's feature set?

Yes

Did ALB Legal Software live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ALB Legal Software go as expected?

I wasn't involved with the implementation phase

Would you buy ALB Legal Software again?

Yes

The integration with Microsoft Office has been very good. ALB Legal Software can accept add-ins and integrate with Microsoft Office, and Outlook and links directly back to ALB. The auto-email filing also helps to make sure responses are tracked when away from the firm or office. Managing documents digitally has been very useful as well. Everything is stored in one place which adheres to compliance and makes things easier. The user interface and user experience on some dashboards and some faces of the mobile functionality need to be improved.