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When the door closes what window will they try to use?
Updated November 06, 2017

When the door closes what window will they try to use?

Randy Kouns | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

USM Appliance (On-Premises)

Overall Satisfaction with AlienVault USM

Our Alienvault USM is deployed at the organizational level. It monitors and reports any attempt to breach in place security or attempts to find vulnerabilities within said security scheme. Ease of use and limited number of false positives provides peace of mind.
  • Quickly reports unauthorized access attempts of our network.
  • Provides insight to the possible internal breaches sending data out of our network.
  • provides strong reporting on network resources.
  • I would like to see an interface that is more menu driven. For example a method that allows me to drag and drop the items I would like in an adhoc report based on local machines that are attempting to connect to sites beyond our network that are blocked by our firewall.
  • I would like to see a more robust connection to our SonicWall, having two devices in the same rack that must be configured independently is some times a pain to fine tune.
  • I would like to see additional help files built that allow users to work with the Alienvault without attending formal training.
AlienVault USM provides solid insight into the attempted connections to our organization's network resources, this includes printers that may have been properly configured. We recently discovered a third party provided Workgroup printer which had a network port that was misconfigured and allowing probing from the outside (actually was hit by probes from the far east as well as the communist block countries.) This report allowed us to clear the issue and protect resources.

AlienVault USM Support

Again, all issues are resolved within a few hours. Once contact is made with Support they will remote in and assist with adjustments or configurations as needed, providing additional training during the call.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - We did not see a need for Premium Support since we are only open 9-5 during the week. We simply did not require 24x7x365 coverage. All issues are normally resolved within several hours.
Every time we call (which isn't often) I would rate the service as exceptional. I have had no complaints with support at all and that alone says a lot, as I demand as much from vendors as I do from internal work force.

Using AlienVault USM

We have been using AlienVault USM Appliance for nearly 3 years. The power and flexibility of the device for IPS and IDS is amazing. We are able to identify threats and stop them before damage can be done.