Overall Satisfaction with AlienVault USM
We use AlienVault to be in compliance with FINRA's cyber security regulations. We monitor our traffic, our users logins, and systems to make sure we don't have any unauthorized entries. It is used by our IT Dept primarily, periodically compliance logs in as well. It is a great system and I am happy we went with AlienVault for our cyber security needs.
- It has great reports that are able to be generated
- A lot of functionality
- The intrusion and detection system is particularly useful for us
- It is not easy to use for non IT professionals
- The set up process is very tedious and difficult
I have not used any other cyber security software to compare to alienvault.
Using AlienVault USM
2 - Our IT department, particularly our cyber security manager uses alienvault.
2 - Individuals that use alien vault or want to use alien vault must posses IT skills and networking knowledge. A technical background is needed to setup and use the software. That particularly becomes useful when things need to be resolved or troubleshooted.
- Meet FINRA Cybersecurity Regulations
- Network activity monitoring
- Intrusion detection
- We use alienvault as we were trained by the alienvault team
- Alienvault is particularly useful when we need to monitor user access and break in attempts.
Evaluating AlienVault USM and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Third-party Reviews
Product features and usability were the most important factors when we were making the decision. Features differentiate products in the same class as alienvault.
There is nothing I would change with our selection process as we are fully satisfied with the decision we made. We did a demo of the software which I believe is the single most important thing that must be done when selecting any kind of provider.
AlienVault USM Implementation
- Implemented in-house
Change management was minimal
- It had a lot of steps involved that had to do with dealing with our server and data providers
- Involved a lot of man power to get it fully functional.
AlienVault USM Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - We do not need it at this time as we have a experienced IT person in house to help us with any issues that may arise with alienvault.
We had an issue with our intrusion detection system and the support staff identified the issue and suggested a solution on how to resolve it. He even went above and beyond and offered to do a screen share to guide us through what to do on our alienvault platform.
Using AlienVault USM
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Convenient | Requires technical support Slow to learn Feel nervous using Lots to learn |
- The compliance reports are easy to use.
- The threat detection system results is easy to understand.
- The setup process was difficult
- When a vulnerability is found, it is difficult to understand what it is.