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AlienVault USM Review
March 27, 2018

AlienVault USM Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Software Version

USM Appliance (On-Premises)

Overall Satisfaction with AlienVault USM

We are an MSSP and use AlienVault to monitor customer networks for malicious activity.
  • SIEM
  • Easy to navigate UI
  • Training classes to get you up to speed fast on the product
  • Value "progress over perfection" seen very prominently in bugs while using the software
  • Training classes do not properly prepare for the ASCE exam that is recommended for MSSPs to take
  • Technical questions about deployment in a distributed environment not easily available. Normally have to schedule technical calls that can take a week to resolve.
We didn't look at other products, we tested it out with the free version and moved to the paid version once we were comfortable.
AlienVault is good for overall monitoring and keeping up with the security health of your network. For a quick overview, the product is nice. However, when it comes to more in-depth analysis, investigations, or using it as a stand-alone tool for security needs, the product falls short with a lot of features. It's nice that it is made primarily from opensource tools and products - but it is lacking some features.