Item: Alpine IQ
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We utilize Alpine IQ to keep track of and communicate with our patrons. With our current POS provider we don't have the option to send out information or promotions natively. Alpine IQ gives us the flexibility to stay with our current POS partner but integrate a rewards system as well. Our customers are able to not only track and utilize their points, but shop directly from the interface as well.

Pros and Cons

Merging Profiles - If multiple profiles exist with the same name, it's super easy and intuitive to combine
Persona Searching - Easy to find guest by any of a few pieces of personal information
Data Analytics - Not exactly real time but a great display of instore trends and KPI's

Update Frequency - Closer to real time would be great

Return on Investment

We've had an immense positive impact to our guest experience by being able to offer a loyalty program

Alternatives Considered

N/A

Key Insights

Do you think Alpine IQ delivers good value for the price?

Not sure

Are you happy with Alpine IQ's feature set?

Yes

Did Alpine IQ live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Alpine IQ go as expected?

I wasn't involved with the implementation phase

Would you buy Alpine IQ again?

Yes

Likelihood to Recommend

Alpine IQ is great for business who's POS partner doesn't offer a loyalty program, the integration may take some finaggling but once integrated the systems do communicate. Really great way to track guests, purchases, and points all in one place. Also really helpful for keeping track of our retail employee sales stats

Alpine IQ - Rewards Program and Analytics Software of the Future!

Overall Satisfaction with Alpine IQ