With ALVAO Service Desk our users can completely rely on the IT department
December 09, 2024

With ALVAO Service Desk our users can completely rely on the IT department

Petr Kamenář | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ALVAO Service Desk

ITIL compliant Service Desk provides
a comfortable way how users can communicate with the IT department as a single
point of contact. Ease of deployment, flexible and easy-to-use tool to manage
not only IT operations.



Alvao Service Desk
has a great integration with MS Outlook which is a fantastic option that saves
time and makes it more approachable.

Pros

  • Users can easily ask for help
  • Clear overview about current tickets
  • Reporting

Cons

  • Customizations
It was management desicion, I cant say

Do you think ALVAO Service Desk delivers good value for the price?

Not sure

Are you happy with ALVAO Service Desk's feature set?

Yes

Did ALVAO Service Desk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ALVAO Service Desk go as expected?

Yes

Would you buy ALVAO Service Desk again?

Yes

Great for IT department, where service desk is good single point of contact, but can be also used for other departmnets to track their requests. We also use it for development tracking.

ALVAO Service Desk Feature Ratings

Incident and problem management
6.0
Organize and prioritize service tickets
7
Expert directory
8
Self-service tools
6
Subscription-based notifications
3
ITSM collaboration and documentation
6
ITSM reports and dashboards
6
ITSM asset management ()
Not Rated
Change management
6.0
Change requests repository
6
Service-level management
Not Rated

Comments

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