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Users of this product have found that it greatly improves their ability to prioritize tasks and focus on what matters the most. The …
Overview
What is Alvao Service Desk?
ALVAO Service Desk provides a single point of contact for all in-company requestsA front-end for users, a tool for internal services teams. The solution providers team gains an overview of workload, clear priorities, and improved communication. The team’s workload overview facilitates…
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What is Alvao Service Desk?
ALVAO Service Desk provides a single point of contact for all in-company requests A front-end for users, a tool for internal services teams. The solution providers team gains an overview of workload, clear priorities, and improved communication. The team’s workload overview…
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Product Demos
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Alvao Service Desk?
ALVAO Service Desk provides a single point of contact for all in-company requests
A front-end for users, a tool for internal services teams. The solution providers team gains an overview of workload, clear priorities, and improved communication.
The team’s workload overview facilitates capacity management
The Service Desk provides an understanding of how busy a team is, how much effort is spent on various tasks and what takes up the most resources. It also helps support engineers to better prioritize and structure their own work.
ITIL certification from Axelos and Pink Elephant
The software is certified to ITIL process standards under the auspices of Pink Elephant and Axelos. It allows users to deploy fundamental ITIL processes and solutions and adapt to changing business needs.
It works directly with requests from Outlook
With its Outlook integration users can address request resolution without ever leaving the email client.
Custom forms for each department
Service Desk can be used to the full across all departments. The dynamic custom form editor makes the Service Desk a one-stop-shop for staff to handle all their requests.
A front-end for users, a tool for internal services teams. The solution providers team gains an overview of workload, clear priorities, and improved communication.
The team’s workload overview facilitates capacity management
The Service Desk provides an understanding of how busy a team is, how much effort is spent on various tasks and what takes up the most resources. It also helps support engineers to better prioritize and structure their own work.
ITIL certification from Axelos and Pink Elephant
The software is certified to ITIL process standards under the auspices of Pink Elephant and Axelos. It allows users to deploy fundamental ITIL processes and solutions and adapt to changing business needs.
It works directly with requests from Outlook
With its Outlook integration users can address request resolution without ever leaving the email client.
Custom forms for each department
Service Desk can be used to the full across all departments. The dynamic custom form editor makes the Service Desk a one-stop-shop for staff to handle all their requests.
Alvao Service Desk Screenshots
Alvao Service Desk Integrations
Alvao Service Desk Competitors
Alvao Service Desk Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of this product have found that it greatly improves their ability to prioritize tasks and focus on what matters the most. The service desk feature in particular has been highly praised for its ability to streamline workflows, especially in HR departments for employee onboarding and offboarding processes. Additionally, the platform has proven to be invaluable for supporting customers and tracking all services provided to them. Users appreciate having a clear overview of their tickets and a full audit trail, making it easy to filter relevant tickets and find important information quickly. The product has replaced outdated solutions by offering more complex processes such as reporting and change of service, which users have found particularly helpful. Overall, the product's features have received positive feedback from users for their ability to help manage workload, provide data for reporting to management, and enhance communication between departments. It is widely used across various departments including IT, HR, purchasing, and marketing activities. The user-friendly interface and integration with MS Active Directory have further contributed to a positive user experience.
Convenience and Efficiency: Users appreciate that the service desk provides a single place for all their tasks and tickets, making it convenient and efficient for them to manage their workload. Some users felt that the overview of tasks and their fulfillment is excellent, allowing them to stay organized and track progress.
Time-saving: The system's ability to save time is highly valued by users, as it helps them complete tasks more quickly and efficiently. Many reviewers have stated that this feature has significantly improved their productivity.
Clear Explanation of Problems: Users praise the specific explanation of problems and issues provided by other users, as it helps them easily understand and resolve problems faster. Several reviewers have mentioned how valuable this aspect is in troubleshooting and resolving issues promptly.
Tricky and difficult group work: Some users have found the process of working in groups or teams within one ticket to be challenging and complicated, making it difficult to collaborate effectively.
Limited customization options: Several reviewers have mentioned that there are certain predefined limitations in Alvao service desk that restrict their ability to customize the software according to their specific needs. This limitation hinders their configuration capabilities to some extent.
Lack of advanced reporting capabilities: Many users have expressed dissatisfaction with the reporting capabilities of the software, stating that they find them inadequate for their needs. They feel that more advanced reporting features should be implemented to provide better insights and analysis of data.