Item: Amazon Transcribe
Rating: 8
Author: Verified User

Overall Satisfaction with Amazon Transcribe

Use Cases and Deployment Scope

We currently use Amazon Transcribe to help with transcoding meetings + recordings so we can both send them out to hearing impaired employees and send along meeting transcripts that people can quickly read and get an idea of the meeting contents + purpose without the need to listen to a hour long meeting.

Pros and Cons

Pros

Voice-to-text transcribing
Transposing and implementing text via phone conversations
Working quickly so you can see text in near real-time

Cons

The accuracy model has to be trained, so it's not necessarily plug and play
Call analytics setup was a bit troublesome

Most Important Features

Rapid voice to text
Accuracy of the transcription
Search feature

Return on Investment

More inclusive envrionment
Cut down on long meetings

Key Insights

Do you think Amazon Transcribe delivers good value for the price?

Yes

Are you happy with Amazon Transcribe's feature set?

Yes

Did Amazon Transcribe live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Amazon Transcribe go as expected?

I wasn't involved with the implementation phase

Would you buy Amazon Transcribe again?

Yes

Likelihood to Recommend

Amazon transcribe is really aimed as a full suite text transcriber using the power of AWS at it's backings. Like any full-suite program, it's unlikely unless you have a business that leverages many different scopes and communication mediums that you'll access or need all of those features. But after training it to better understand the lingo and phrases most commonly heard in your business, it does a great job of providing fairly accurate voice to text for shareability and inclusivity.

Comments

Please log in to join the conversation

Transcribe does a great job of adding value where you didn't know you needed it