Transcription Software

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Transcription Software Overview

What is Transcription Software?

Transcription software converts audio or video input into text output. Audio input can come from all types of recorded conversations, including interviews, video recordings with audio, voice memos, etc. The main benefit that transcription tools and services provide is the amount of time and manual effort users can save.


These types of tools can be used for both business and personal use. For example, individuals can use this software to transform recorded voice memos or dictation into usable text, or extract written insights from a recorded interview. Businesses can also use these tools to transcribe interviews, focus groups discussion, or panel discussions.


Another prominent business use case for transcription software is to record and transcribe sales and customer service calls. These recordings and transcripts can then be used to provide insights about the conversation and coach sales or customer service reps to help improve their performance. Some Sales Enablement software like Chorus.ai and Gong.io provide call/meeting transcription as a feature within their larger platform. Web and Video Conferencing tools may also offer online meeting recording and transcription.

Types of Transcription Tools


While all transcription software performs the same function, there are a few different types of tools and services to be aware of.


There are automatic transcription services where the user uploads a file and it is automatically transcribed using automatic speech recognition (ASR). Certain features like speaker identification and adding timestamps into the transcript may cost extra, depending on the tool. Some ASR software uses Natural Language Processing (NLP) capabilities, a form of artificial intelligence technology. However, other ASR services are more basic and they may have a lower cost than more complex tools.


Some ASR transcription tools require humans to check the quality of the transcription before it’s sent back to the customer. There are also high-touch transcription services where all of the transcribing is done by a human.


Along with differences in transcription methodology, there are also differences in terms of the scope of the software or service. On the one hand, transcription software point-solutions primarily offer transcription capabilities and provide few other features (if any). On the other hand, there are other types of tools (e.g. sales enablement or video conferencing) that primarily perform a different function and offer transcription capabilities on the side.

Transcription Software Features


Basic Features

All transcription software has the ability to intake audio and/or video and convert it to text output. However, some tools do this via file uploads whereas others can perform real-time transcription for online meetings and calls. More high-touch tools may rely solely on human audio-to-text processing.


Most tools also offer speaker identification and time stamping, though these may have an additional cost.

Advanced Features

More advanced tools and services may provide the following features:


  • Transcript summaries and key points

  • File storage

  • File sharing and collaboration

  • Bulk file importing and exporting

  • Exporting in multiple file formats (HTML, Word, PDF, etc.)

  • Integrations with other business tools


However, keep in mind that certain transcription software or service providers prioritize the accuracy and speed of the transcription over having a wide range of features. For example, some tools promise a one-day turnaround time or have human workers manually transcribe the audio/video file to guarantee accuracy.

Transcription Software Comparison


Before investing in either a transcription tool or other type of software that performs audio to text transcription, consider the following factors.


  1. Scope of the product: is your organization looking for a tool or service primarily to transcribe meetings, interviews, conversations, etc? Or are you looking for a meeting recording, analytics, and transcription platform that can help train your sales or customer service reps and? Depending on your use case, one of these types of tools may be better suited for your business.

  2. Price: are you looking for a relatively cheap transcription product or service and don’t require additional features? Or do you need a transcription solution that offers additional capabilities, like speaker identification and bulk file uploads, and can guarantee accuracy? More basic tools will cost less and more complex tools or services that rely exclusively on human-based text processing will be more expensive.

  3. Speed and accuracy: how much do you care about the speed and accuracy of the transcription? Make sure to research what turnaround time different transcription tools and services offer. Some tools provide multiple options, such as a 24-hour, 48-hour, and 72-hour transcription processing times. Tools that rely on human effort will likely be a little more accurate than those that are mostly or completely automated.

Transcription Software Pricing

There are a few common pricing models transcription tools and service providers use. Some services charge a fee per file to be transcribed, which usually varies based on the size of the file, number of minutes in the recording, and percentage accuracy guaranteed. Prices can vary from $0.10 per minute up to $2 per minute for higher accuracy levels.


Some providers also offer faster transcription turnaround times, which typically cost more than the standard processing time. For example, if 4-day turnaround time costs $1 per minute, a 24-hour turnaround time may cost a few dollars more per minute. Tools or services that use this one-off pricing model are ideal for users that occasionally need to transcribe audio or video files.


Other transcription tools designed for more frequent use have a subscription-based pricing model. These products/services usually charge per user per month, and may provide an allotted number of minutes per month. Prices can range from $5 per user per month up to $25 per user per month, depending on the range of features included.


Transcription Products

(1-16 of 16) Sorted by Most Reviews

Nuance Dragon Speech Recognition
3 ratings
1 reviews
Nuance's Dragon Speech Recognition suite are applications for lawyers, medical practitioners, and other professionals, allowing them to dictate and record notes (according to the vendor) faster than typing, accurately.
Trint
Trint uses artificial intelligence to power its web-based automated transcription platform. Audio and video files are uploaded to Trint’s online software and then transcribed using automated speech recognition. The Trint Editor is the marriage of a text editor to an audio/video player: the transcrib…
Amazon Transcribe
Amazon Transcribe uses a deep learning process called automatic speech recognition (ASR) to convert speech to text quickly and accurately. Amazon Transcribe can be used to transcribe customer service calls, to automate closed captioning and subtitling, and to generate metadata for media assets to cr…
Rev.com (Rev)
Rev.com, a company with offices in Austin and San Francisco, provides transcription software to solve hard problems, including connecting customers to freelancers in real time, reliable video and audio collaboration across mobile devices, speech recognition, and machine translation.
Speechpad
Speechpad headquartered in San Francisco states they provide effective, timely transcription and translation services for lead generation and customer outreach, SEO, and overall to improve ROI for digital marketing.
Scribie
Scribie is an automated audio & video transcription service from the company of the same name headquartered in San Francisco.
Otter.ai
Otter.ai headquartered in Los Altos states users can generate rich notes for meetings, interviews, lectures, and other important voice conversations with Otter, their AI-powered assistant for note taking, meeting highlights, and transcription.
Sonix
Sonix, headquartered in San Franscisco aims to make audio and video transcription fast and simple, boasting a simple service for Journalists, Podcasters, Video Editors, and Storytellers.
Verbit
Verbit, from Verbit.ai headquartered in New York, is described by the vendor as a tool that harnesses the power of artificial and human intelligence to provide a smart transcription and captioning solution.
GoTranscript
GoTranscript, headquartered in Edinburgh, boasts having one of the largest online transcription and translation agencies in the world, with services provided largely by humans rather than AI.
TranscriptionStar
TranscriptionStar headquartered in Diamond Bar boasts one of the largest transcription services, that provides accurate transcription services for all kind of audios and videos. The vendor states they wor with all business professionals and other media entities in USA.
Transcription Panda
Transcription Panda headquartered in Cary states they provide high-quality audio and video transcription and translation services to universities, corporations, hospitals, non-profits, media companies, law offices, individuals, and municipalities.
Temi.com
Temi.com is an automated transcription service from the company of the same name in San Francisco, that uses advanced speech recognition to converts audio and video to text in minutes. Temi also provides an interactive editor so you can polish your transcript to 100% accuracy and download it in vari…
TranscribeMe
TranscribeMe headquartered in San Francisco offers what they describe as fast, accurate, and mobile transcription solution for every need, allowing users to search, share, and monetize audio content with the click of a button.
GMR Transcription Services
GMR Transcription Services, a California-based company affiliated to GMR Web Team digital marketing, offers transcription services and translation projects boasting 99% accuracy guaranteed for good audio. They state they provide affordable rates with quick turnaround times, with a missionto deliver…
Type Studio
Type Studio allows users to edit videos without having any video editing skills. Type Studio transcribes video into text so users can easily edit it by simply editing the text. The vendor states it is as easy as using Google Docs. Type Studio is an online text-based video editor that lives in a brow…

Frequently Asked Questions

What does transcription software do?

Transcription software converts audio and/or video recordings into text output. Some transcription tools and services do this either mostly, or entirely, in an automated fashion.

However, other services use human workers to manually transcribe the audio recording into usable text output. This type of transcription can help provide a higher level of accuracy for the end product.

What are the benefits of using transcription software?

The biggest benefit of using transcription software is the amount of time and manual effort users can save. The alternative to using a transcription tool or service is listening to the audio or video recording and typing it up by hand. Depending on the length of the audio recording, this can take hours.

Are there different types of transcription software?

Yes, there are a few different types of transcription software products to be aware of. First off, there are tools that perform automated transcription using automatic speech recognition (ASR) capabilities. On the other hand, there are transcription services where a team of people manually process the audio file and transcribe it into text.

Another distinction to consider is the scope of the product. Certain transcription tools may be cheaper than others and offer fewer options in terms of transcription processing turnaround time. There are also other types of software, such as web conferencing and sales enablement tools, that primarily perform other functions but offer transcription as a feature of their platform.

How much does transcription software cost?

Different types of transcription software or services have separate pricing models. For example, some tools charge per minute per file and are well suited for users that need one-off transcriptions. Prices for these types of tools range from $0.10 per minute to $2 per minute.

Other types of transcription tools have subscription-based pricing and typically charge per user per month. They may also limit the number of recording minutes users can convert to text for the month. Tools with this pricing model are better suited for users that frequently need to convert audio recordings to text output. Pricing for these types of tools can range from $5 per user per month up to $25 per user per month.