AppGate cured our COVID-19 remote worker issues!
May 05, 2022

AppGate cured our COVID-19 remote worker issues!

James Sharp | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Appgate SDP

We use Appgate as a VPN and access control for our remote workers. When the COVID-19 pandemic struck and we had to transition to a 100% WFH policy, we suddenly realized that our existing VPN solution wasn't working. It was manually managed, had very little in the way of access control or access restrictions, and the client on Windows based computers was unstable at best. The head point of the existing VPN system was also located at the office rather than the datacenter and this resulted in extended outages for employees if there was a power outage at the office or the internet circuit at the office was out.
  • Super granular access control that can be set up easily.
  • Fault tolerance. The system lets you set up several redundant controllers as well as multiple redundant and load balanced gateways.
  • Excellent audit trails and logging.
  • Live logging in the client. Currently you have to "download" the logs into a zip file and then open that zipfile to look at the logs. There's no logfile to tail or watch.
  • Load balancing between controllers could be better. Currently relies on round robin DNS and sometimes a browser will pick a different IP than previous and you'll get a big "LOST CONNECTION TO CONTROLLER" message.
  • Ease of administration. The control GUI is simple and intuitive.
  • Support has been excellent. Every issue I've had has been handled quickly.
  • Ease of installation. I had a basic system up and running in an hour, including the time needed to download the appliance ISO and push it to our VM hosts.
  • It freed up IT personnel time. No longer did they have to manually create the account on the VPN endpoint and manually install the client or create VPN profiles on the employees computer.
The existing system was FortiGate. The management of the system was a hassle. Because IT personnel had to manually create VPN accounts, user passwords were known to who created them and the end user did not have a way to change them. This created a security issue in the event an IT engineer left the company.

Do you think Appgate SDP delivers good value for the price?

Not sure

Are you happy with Appgate SDP's feature set?


Did Appgate SDP live up to sales and marketing promises?


Did implementation of Appgate SDP go as expected?


Would you buy Appgate SDP again?


It is best suited for larger companies with lots of remote workers that need complex access management. We've barely scratched the surface on what Appgate can do via its API.