Item: IBM Apptio
Rating: 10
Author: Annette Lyles

Overall Satisfaction with IBM Apptio

Use Cases and Deployment Scope

We use the IT Planning model for project budget and forecasting. The model is user-friendly we're able to train the PPMO on entering their budget into Apptio. This IBM Apptio is awesome for saving data information instead of using excel spread. The systems don't crash like using excel documents would crash

Pros and Cons

Pros

Budget
Assist with Purchase order entries by the IS requisition team
Forecasting
Creating usable reporting spreadsheet verses using Excel spreadsheet

Cons

Calculating quantity verses entering the total amount
User-friendly labor tab

Return on Investment

ApptioOne allows the PPMO team to review their own project budget
The IS requisition team uses information from IT Planning to process Purchase Order Request
ApptioOne reduces the amount of general ledger coding errors related to Purchase Order request

Features

CT to show the business where they are at regarding budget and future forecasting.

Support Rating

I don't interact with the sales support team.

Apptio Portfolio Solution

At this time, we only use IT Planning and Cost Transparency.

Alternatives Considered

ApptioOne

ApptioOne is the only software we use or evaluated.

Key Insights

Do you think IBM Apptio delivers good value for the price?

Not sure

Are you happy with IBM Apptio's feature set?

Yes

Did IBM Apptio live up to sales and marketing promises?

Yes

Did implementation of IBM Apptio go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Apptio again?

Yes

Likelihood to Recommend

It's an awesome software for budgeting and forecasting. The data can be saved versus Excel. The Excel file can crash.

IBM Apptio Support

Premium Support

IT Planning

Bug Resolution

Yes

Exceptional Examples of IBM Apptio Support

Yes when our reports weren't saving the information. Apptio worked really fast to get the problem solved

IBM Apptio Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response	Escalation required

Comments

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Reid Carlock
(Vendor Representative) commented 3 years ago
Thank you for such an awesome review! We work hard to meet our customers' expectations, and we’re happy to hear we've been able to help make your business better. Thank you again!

Financial Analyst Lead

Software Version

Modules Used