Honest Review
November 09, 2022

Honest Review

Thomas Fitzpatrick, CTBME | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Cost Analytics (formerly Cost Transparency)
  • Planning and Budgeting (formerly IT Planning)
  • IT Financial Management Foundation

Overall Satisfaction with ApptioOne

We used Apptio one for cost transparency of our actuals, planning and resource analysis. The problems addressed were which department was over plan and why.
  • Provides context to financials.
  • Enables data driven decisions.
  • Easy for everyone to understand.
  • Could be faster.
Project reporting. The integration with ServiceNow is terrific.
  • Resources by location.
  • Total vendor spend by criticality.
We had a concern regarding an update, and we received a very quick answer.
  • Cloudability
  • Targetprocess
I thought the demo was quicker than Apptio, better graphs.

Do you think IBM Apptio delivers good value for the price?


Are you happy with IBM Apptio's feature set?


Did IBM Apptio live up to sales and marketing promises?


Did implementation of IBM Apptio go as expected?


Would you buy IBM Apptio again?


Allows sr. management in IT and Finance to each understand tech spend.

Using ApptioOne

2 - Myself and the Apptio Admin
  • Cost Transparency
  • Resource allocation
  • location by resource review
  • Allocations
  • TCO
  • Project reporting
It is a great product

Evaluating ApptioOne and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
It is a market leader that can help solve IT finance issues

ApptioOne Implementation

Have good data.
  • Third-party professional services
minimal implementation was required
Change management was minimal - better communication

ApptioOne Support

No. Costs were high
There was an error in an update and the customer service was very helpful and explained what happened.
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response

Using ApptioOne

It's very easy to use.
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Lots to learn
  • Project spend
  • Apptio BI
  • No mobile app.