Still Getting Familiar
September 21, 2022

Still Getting Familiar

Kendra Keith | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Apricot 360

Overall Satisfaction with Apricot by Social Solutions

We use Apricot to manage the needs of our clients, track their support goals, and share resources/referrals.

Pros

  • Self help options available
  • Ability to enter/store information

Cons

  • offer refresher webinars/classes quarterly for new employees
  • offer refresher webinars/classes quarterly for administrators such as the common mistakes webinar
Yes. We've been able to run reports to capture various statistics.
Applying statistics to apply for grants.

Do you think Bonterra Apricot delivers good value for the price?

Not sure

Are you happy with Bonterra Apricot's feature set?

Yes

Did Bonterra Apricot live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bonterra Apricot go as expected?

I wasn't involved with the implementation phase

Would you buy Bonterra Apricot again?

Yes

I've only been using for one-year so still a new user and figuring things out. But overall, I'm satisfied with Apricot by Social Solutions.

Comments

  • Kim Phipps | TrustRadius Reviewer
    Kim Phipps
    (Vendor Representative) commented 3 years ago
    We appreciate your review, Kendra. We do offer quarterly webinars and I'll ask our Client Success team to reach out to you with information for your trainees.

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