Item: Archie
Rating: 10
Author: Irina Sliusarenko

Overall Satisfaction with Archie

Use Cases and Deployment Scope

The system is very good, but I am especially happy with how their team and our representative in particular have been helpful at all stages, from rolling out the tool to support when we needed it. I made our process of registering visitors a lot better!

Pros and Cons

Pros

They listen to us, their team is always updating the software and I feel like the feedback we share is actually heard.
Easy to learn and use, only the initial setup takes a bit of time, but after that it's super easy.
It can be connected to other software (like Microsoft) without much effort.
Pricing is fair and all the new features they introduced were part of our plan.

Cons

Not everything is customizable on the sign in steps (for instance certain text fields or buttons)

Return on Investment

We have someone at the front desk but I believe you could also make it fully self-service, in all cases it's a lot less work to handle visitors this way.

Usability

I can only speak about Archie's visitor solution (they offer other products too) but it does that very well!

Key Insights

Do you think Archie delivers good value for the price?

Yes

Are you happy with Archie's feature set?

Yes

Did Archie live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Archie go as expected?

Yes

Would you buy Archie again?

Yes

Likelihood to Recommend

We can easily sign in visitors when they arrive or register their visit in advance, notify those expecting them, and keep a log of everyone accessing the building. The system is great and very easy to use.

Comments

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Very happy with this solution