Arena is a great, easy-to-use PLM system.
Updated November 13, 2020
Arena is a great, easy-to-use PLM system.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Arena
Being used as a PLM system, mostly for engineering and operations. It's setup for the entire organization but few outside of engineering or operations use the system. Arena helps organize the release and change of our products, which are comprised of over 700 parts.
Pros
- Mostly intuitive menu-driven structure.
- Ability to save a lot of information in a central location.
- Flexibility on how to organize information.
Cons
- Sometimes the menu-driven structure requires too many steps and layers, making data entry time consuming or hard to find.
- Customer service could be better. Last time we requested tech support, our sales representative seemed somewhat impatient and uncooperative. Afterwards, we have been avoiding customer support.
- Training workspace should have a large watermark on the screen or something else that makes it evident that you are not working in the official work space. On a few occasions, colleagues, including myself, accidentally signed into training work space without realizing it. I was afraid we lost months of important data.
- An internal,network backup. The cloud based system is usually nice, but we lose access to important i nformation during internet outages. We lose internet about 2 hours a week.
- Improved troubleshooting because we can archive support data or development history. Hard to quantify benefit.
- Improved time to market by allowing engineering to share information with operations . Hard to quantify benefits.
- Product Features
- Product Usability
- Product Reputation
- Third-party Reviews
I didn’t select the software
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